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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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Customer Service - Career Success Through Customer Loyalty (Paperback, 6th edition) Loot Price: R3,845

Discovery Miles 38 450

Repayment Terms: R360 pm x 12*

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Customer Service - Career Success Through Customer Loyalty (Paperback, 6th edition)

Paul Timm

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Loot Price R3,845 Discovery Miles 38 450 | Repayment Terms: R360 pm x 12*

Expected to ship within 12 - 17 working days

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Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

General

Imprint:	Prentice Hall
Country of origin:	United States
Release date:	April 2013
First published:	2014
Authors:	Paul Timm
Dimensions:	253 x 206 x 8mm (L x W x T)
Format:	Paperback
Pages:	240
Edition:	6th edition
ISBN-13:	978-0-13-305625-9
Categories:	Books > Business & Economics > Business & management > Sales & marketing > Customer services Books > Business & Economics > Business & management > Business communication & presentation > General
LSN:	0-13-305625-2
Barcode:	9780133056259