Customer Service: Career Success through Customer Loyalty, 6e
provides a systematic process for building service skills that all
business people need. Presented in a friendly, conversational
manner, the text is filled with examples that demonstrate the link
between service skills and career achievement. This edition
features more on social networking, trustability, and customer
service trends. Information is also included on internal customers,
emerging technologies, and stress-reducing techniques. Throughout
the text, there is an emphasis on transforming good service
intentions into a workable plan that yields loyalty and success.
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