If you've ever thought that you're the only one who truly cares
about service and you're not sure how to maintain momentum in your
organization, 'The Customer Service Zoo' may be just what you need
to look at things with a fresh perspective. It's an easy to read
parable with a light hearted approach to the perennial challenges
of customer service; told with the charm and experience of
Australia's most recognized customer expert. Along similar lines to
'Who Moved My Cheese' or 'Fish, it encourages you to look
creatively at customer issues; while still looking after yourself.
Feeling uninspired while preparing a customer service strategy, a
father reluctantly takes his daughter to the zoo. The animal antics
trigger a brainstorming journey, where his seemingly childlike
thoughts convincingly come together. The lessons learned, as the
story unfolds, are captured in an A-Z of simple and memorable
animal analogies. It's for anyone who has direct or indirect
customer contact. Originally released by Allen & Unwin,
Australia's largest independent publisher, it's been translated
into numerous languages. Les Galbraith Vice President American
Express Travel 'An excellent reference for leaders amidst today's
demanding work life' Peter Weisner Manager Sales Mercedes Benz
'Original as well as effective' Tony Jollye Australian Institute of
Management 'Characteristics that good managers may well take to
heart''
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