Make it Simple and Keep it Simple Since the early 2000s numerous
external scenarios and drivers have added significant pressures
upon the IT organisations. Among many, these include: Regulatory
compliance: data privacy requirements and corporate scandals have
focused a requirement for transparency - with high impact on IT
organisations Economic pressures: require IT organisations to more
closely align with business imperatives. The outcome has been an
explosion of 'standards' and 'frameworks' each designed to support
the IT organisation as it demonstrates to the world that they are
the 'rock' of an organisation: strong, reliable, effective and
efficient. Most of these standards and frameworks have great
elements but no organisation can adopt them all - and many were
created without sufficient considerations for interoperability. The
IT Service (in 2 parts) looks at the key and very simple goals of
an IT organisation and clearly and succinctly presents to the
reader the best 'rock solid' elements in the Industry. It then
shows how all the key elements can easily 'crystallise' together
-with great templates and check-lists. In Part 1 (this book) the
reader is presented with the simple objectives that the IT
organisation really must address. The author uses his extensive
expertise to present to the reader they key themes and processes
that apply. In order to keep it simple the author strips down what
appears to be complex standards into their basic components and
demonstrates to the reader that these components are actually
common sense. The author's independence means that the reader
doesn't get one view of one or two approaches - every aspect of the
IT service is considered and presented to create a unique holistic
view of the basic building blocks of a 'rock solid' IT department.
Topics included are: Designing The Service Management Of Risks
Transitioning The Service Managing The Service Day-To-Day
Improvement Efforts Upcoming Trends N.B.: In Part 2 (another book)
the reader gains expert advice on how the components of IT Service
are 'crystallised' in a real environment.
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