This book has served me so well in my new job. I can't tell you how
many times I have pulled the book off the shelf to get some
direction in creating my own questions. It has been a great asset
in helping me have meaningful and directed conversations at a
critical time in my new job. And it has saved me precious time. -
Great book ?Marlene Lockwood, Group Leader, St. Helen's Hospital,
Deer Park, California
Communication within many organizations has been reduced to
email, electronic file transfer, and hasty sound bytes at hurried
meetings. More and more, people appear to have forgotten the value
of wisdom gained by ordinary conversations.
But, at different times in history, conversation has been
regarded as an art form - a crucial component of human relations.
Conversation has the power to solve a problem, heal a wound,
generate commitment, bond a team, generate new options, or build a
vision. Conversations can shift working patterns, build
friendships, create focus and energy, cement resolve.
The Art of Focused Conversation convincingly restores this most
human of attributes to prime place within businesses and
organizations, and demonstrates what can be accomplished through
the medium of focused conversation. The first Part describes the
theory and background of the conversation method, which has been
effectively used for group consensus making in: 1) problem solving;
2) troubleshooting; 3) coaching; 4) research and 5) interpretation
of data. It also discusses how to prepare a conversation, how to
lead a conversation, and what the common mistakes are. Part two
then provides 100 sample conversations designed for use in many
different situations, including: 1) reviewing and evaluating; 2)
preparation and planning; 3) coaching, and mentoring; 4) data and
media interpretation; 5) decision making; 6) managing and
supervising; and 7) personal reflection and group celebrations.
Developed, tested, and extensively used by professionals in the
field of organizational development, "The Art of Focused
Conversation" is an invaluable resource for all those working to
improve communications in firms and organizations.
"This book is absolutely fabulous. I started it last night, used
a whole bunch of stuff
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