e-Governance, Service Delivery and Customer Satisfaction (Paperback)

Today customers/citizens of any nation want effective, efficient and equitable services. The global problem is one where Public service delivery is in a state of dilemma and service quality appears to be deteriorating. With this, customers/citizens are demanding an answer. In Pacific island countries (Fiji, Solomons and PNG) the area of public service delivery and service quality in particular appears to have received fairly modest attention. The main objectives of this book are to get deeper understanding of the public service dilemma and understand the relationships between quality of services and how this impacts the citizen's satisfaction level.

General

Imprint:	Lap Lambert Academic Publishing
Country of origin:	Germany
Release date:	October 2010
First published:	October 2010
Authors:	Rafia Naz • Gurmeet Singh • Pathak Raghuvar Dutt
Dimensions:	229 x 152 x 24mm (L x W x T)
Format:	Paperback - Trade
Pages:	428
ISBN-13:	978-3-8433-5520-9
Categories:	Books > Social sciences > Education > General
LSN:	3-8433-5520-7
Barcode:	9783843355209

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