Books > Business & Economics > Business & management > Sales & marketing > Customer services
|
Buy Now
Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results (Paperback, Special ed.)
Loot Price: R492
Discovery Miles 4 920
You Save: R82
(14%)
|
|
Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results (Paperback, Special ed.)
(sign in to rate)
List price R574
Loot Price R492
Discovery Miles 4 920
You Save R82 (14%)
Expected to ship within 10 - 15 working days
|
Let's face it, dealing with customers isn't easy. They aren't
always right--or even pleasant--but knowing the right words to use
can make all the difference." " " " "Powerful Phrases for Effective
Customer Service" shares over 700 phrases and scripts that have
been proven time and again to defuse even the most difficult
interactions. Covering 30 challenging customer behaviors and 20
tough employee-caused situations, this indispensible reference
makes it easy for readers to assess the circumstances, find the
appropriate response, and confidently deliver satisfaction to every
customer. In addition, readers will learn how to incorporate
language into their daily routine that communicates welcome,
courtesy, rapport, enthusiasm, assurance, regret, empathy, and
appreciation. Every chapter includes helpful Do This sample
scenarios that bring the phrases to life as well as Why This Works
sections that provide detailed explanations. Practical and
insightful, Powerful Phrases for Effective Customer Service ensures
that employees will never again be at a loss for words when dealing
with customers.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
|
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.