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Trust -- A Shock to the System - A Practical Guide (Hardcover)
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Trust -- A Shock to the System - A Practical Guide (Hardcover)
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Gaining a patient's trust, or the trust of a patient's family, may
seem to be a given, but achieving trust is a fragile, individual,
hazardous endeavour. In an era of distrust of institutions and
professions, the patient must trust the staff of doctors, nurses,
and therapists before a working therapeutic relationship can be
established. In recent decades, coping with angry and difficult
people produced numerous books, consultants, and seminars. This
book approaches the issue from the standpoint of developing a
working, trusting relationship with patients and families, and the
pitfalls that one may encounter. The author discovers that the
individuals -- patients, family members, visitors -- behave in
circumstance of illness in the same manner they behave in other
aspects of their lives: at home, at the grocery store, at the
airport, etc. While most people are reasonable, given their trying
circumstances, a small number are distrustful, difficult, and
consume inordinate time and energy of the staff. The book outlines
situations and problem individuals encountered and how to cope with
them. Trust is not an academic study, but a practical guide. The
recommendations presented developed from trial and implementation
in daily practice. Trust concentrates on behaviour and its
management in a medical setting with no attempt at analysis.
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