"Just imagine being completely denied any feedback whatsoever -- no
guidance, no praise, and no constructive criticism for the things
you do. If you received no input at all, how much initiative would
you demonstrate? Would your productivity be high, or low? What
would your morale be like as time went on? And if you experienced
this kind of treatment in the workplace, how likely would you be to
turn down a job offer to go somewhere else? The sad fact is that
most of us take feedback for granted. But interpersonal feedback is
a critical nutrient for everyone, whether at home, at work, or
elsewhere -- the psychological equivalent of food and water.
Without strong, clear feedback to use as a reference point, people
are incapable of functioning fully and productively. Yet as
important as it is to let people know how they're doing, most of us
lack the skill to consistently deliver good, constructive feedback.
Tell Me How I'm Doing illustrates the importance of feedback using
a simple fable in which a beleaguered manager recognizes the
enormous impact feedback can have in his organization.by
experiencing firsthand what it feels like to go without it. The
book then provides step-by-step guidance for how you can improve
your own ability to relate to the people around you and become more
effective in every sphere of your life. The book helps you take a
personal inventory of your own feedback style, and introduces you
to the four distinct types of feedback -- supportive, corrective,
abusive, and insignificant -- and clarifies when to use the first
two, and how to avoid the others. You'll also learn about the ten
essential dimensions of feedback, including how to: Use a Plan --
Give your feedback some preparatory thought, and then deliver it
with a clear solution in mind. Be Specific -- Get your point across
by citing particular examples of the behavior you're discussing.
Focus on Behaviors -- Target the factors that can be seen or
measured, rather than concentrating on personalities, attitudes, or
labels. Determine Time and Place -- Know when and where to give
feedback for maximum effect. Give Balanced Feedback -- Provide the
right mix of supportive and corrective feedback. By understanding
how to interact more constructively with your peers, you can create
a positive, productive, and dynamic culture that serves everyone
well. Tell Me How I'm Doing is an engaging story and an essential
guidebook for understanding how to use feedback to communicate
goals, improve performance, and achieve greater success in every
aspect of your life."
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