Change and Release Management (Paperback)

This study investigates whether efficient Change and Release Management processes can be implemented in a high availability (i.e. Air Traffic Control) environment and to gain insight how the processes can be mapped onto the tool HP OpenView Service Desk . It shows that these processes can indeed be implemented, giving opportunities for increasing efficiency and effectiveness. A significant result is the recognition that Change Management should only be concerned with changes not requiring a design phase - else the request is to be forwarded to the project management process. A further result is that Change Management can easily be mapped onto the tool while Release Management - not explicitly targeted by the tool - is sufficiently supported by using a feature to group changes. Finally it can be concluded that the current tool version 5.1 supports a database with customizable rules and actions and personalized views but no workflows.or access to a workflow engine.

General

Imprint:	VDM Verlag
Country of origin:	Germany
Release date:	December 2008
First published:	December 2008
Authors:	Roland Schmidt
Dimensions:	229 x 152 x 5mm (L x W x T)
Format:	Paperback - Trade
Pages:	92
ISBN-13:	978-3-639-10951-1
Categories:	Books > Computing & IT > General theory of computing > General Promotions
LSN:	3-639-10951-1
Barcode:	9783639109511

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