Computing environments that furnish a large set of tools (such as
editors, mail programs and language processors) are difficult to
use, primarily because there is no means of organizing the tools so
that they are at hand when needed. Because of the dearth of
knowledge of how users behave when issuing commands to general
purpose computer systems, user support facilities are ad-hoc
designs that do not support natural work habits. The Computer User
as Toolsmith, first published in 1993, describes several empirical
studies from which the author has developed a computer version of a
handyman's workbench that would help users with their online
activities. For the practitioner and interface designer, the
guidelines and principles offered here are directly applicable to
the rational design of new systems and the modernization of old
ones. For the researcher and graduate student, the book offers a
wealth of analysis and interpretation of data, as well as a survey
of research techniques.
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