The main objective of this study is to look into the awareness as
well as the mental, emotional and physical preparedness of the
non-academic staff in embracing the transformation of the
university into an efficient and sustainable university. Aspects in
this study involve psychological empowerment, interpersonal trust
in supervisors, team work climate, role ambiguity, commitment and
organizational citizenship behavior. This study also aims to
investigate the presence of self-directed work practices in a team
setting among the non-academic staff. Finally, the specific
objective of this study is to understand the relationship between
psychological empowerment, interpersonal trust in supervisors, team
work climate, role ambiguity, and commitment and organizational
citizenship behavior among non- academic staff.
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