What do I do now? Every mediator asks themselves this. Answering 50
common ethical, practical and technical problems that arise at
mediations, with key practice points highlighted in Q&A format.
Topics include: Impartiality: You arrive at the mediation and
suddenly realise that you know one of parties. What do you do?
Joint Opening Sessions: One side wants one the other doesn't. What
do you do? Bad behaviour: One party is secretly recording the
mediation. What do you do? Offers: Neither side will make an offer.
They both say they want to hear from the other side first. What do
you do? Stages covered: Pre-mediation At the mediation The End of
the Mediation and After Each entry includes: The core issues behind
the question Case studies of authentic, anonymized, true-life
examples The ethical, legal, procedural and commercial issues
highlighted and explained in straightforward language Advice on
your options: proven tips for immediate use Checklists, sample
emails, scripts and templates. Cross-references to cases,
protocols, codes of conduct.
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