Top presenter and trainer Steven Harris provides a highly charged
practical guide to customer service, based on the award-winning
principles used by his consultancy Energize Learning. Fired Up and
Ready to Go! is packed with tips and exercises to help readers work
towards peak performance both as individuals and within the teams
they manage. The book is divided into three parts: Part One focuses
on techniques for self-management and peak performance; Part Two
describes the skills and behaviours required to engage effectively
with customers and colleagues alike; finally Part Three focuses on
the leadership skills needed to get teams, departments and
companies all fired up and ready to go at all times!
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