Are you being held hostage by conflict? Do you wish you could break
free from certain clients or relationships that causing difficulty?
What are your weak areas that cause you to clash with other
personality styles? This program will provide you with effective
tools that can be used immediately to improve your interpersonal
communication skills and your bottom line. Within this presentation
you will learn: How to harness your own power to face difficult
situations. How to diffuse conflict immediately at home and at work
What is authentic leadership? Five styles for responding to
conflict How to "fire" a problematic client and keep the
relationship How to use the energy generated from conflict for
success
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