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Conflict Management for Managers - Resolving Workplace, Client, and Policy Disputes (Hardcover, Second Edition)
Loot Price: R3,251
Discovery Miles 32 510
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Conflict Management for Managers - Resolving Workplace, Client, and Policy Disputes (Hardcover, Second Edition)
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Conflict Management for Managers: Resolving Workplace, Client, and
Policy Disputes provides current and future organizational leaders
with the knowledge and skills necessary to prevent and manage every
common source of conflict faced at work. Great managers and leaders
understand they must communicate effectively, lead diverse teams,
provide effective feedback, meet customer expectations, attend to
organizational culture, and proactively manage relationships with
vendors and regulators. This text provides skill-building exercises
to help you lead effective meetings, build strong teams, conduct
performance appraisals that motivate team members, coach employees
and other managers through difficult times, and craft a positive
brand image for both your organization and your own career. The
text is divided into three sections: Conflict Management &
Collaboration basics, including assessments designed to rate your
current skills and set goals for growth; Strategies for preventing
conflicts inside your work teams and organizations, including tips
for giving feedback, motivating team members, and creating positive
organizational cultures; and Processes and skills for enhancing
relationships with external stakeholders such as customers,
vendors, and regulators. Thoroughly updated, this new edition
incorporates a greater number of skill-building exercises,
discussion questions, and goal-setting suggestions to allow for the
active transition of these skills from the printed page into your
daily work life.
General
Imprint: |
Rowman & Littlefield Publishers
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Country of origin: |
United States |
Release date: |
July 2019 |
Authors: |
Susan S. Raines
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Dimensions: |
263 x 183 x 22mm (L x W x T) |
Format: |
Hardcover
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Pages: |
432 |
Edition: |
Second Edition |
ISBN-13: |
978-1-5381-1992-1 |
Categories: |
Books
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LSN: |
1-5381-1992-7 |
Barcode: |
9781538119921 |
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