This guide sets out the key considerations and provides some
practical guidelines to assist in developing and operating an
effective knowledge management function. Case studies demonstrate
the ways in which different organisations have set about putting
Knowledge Management into practice.Contents: Introduction -
management fad or essential management technique? Perceived
differences between knowledge & information; Key management
considerations and influences; Shaping the policy; Role of
knowledge management in the management of change; Getting started -
importance of initial planning and early staff consultation and
involvement; Use of consultants; Responsibility, access and
control; Systems and procedures; Skills required for day-to-day
operation and maintenance; Value - can you show it on the balance
sheet? Case studies; How to find out more - useful contact details.
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