THE UPWARD SPIRAL is written for new and potential supervisors who
want to make a long-term difference not only in the quality of
products and services, but in staff development. When you read this
book you will discover how to... - organize and manage the work
(not do the work) - be a boss, manager, and leader -take charge of
the job instead of letting the job take charge of you - make
decisions, develop structures, and assist staff in taking personal
responsibility for their work and work environment - provide staff
development as an important long-range goal -resolve personnel
problems.
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