How do you put the "public" in public management? How can the
traditional ethos of professionalism and technical expertise be
reconciled with norms of representation and citizen participation
at a time when technology is transforming communication between
citizens and government - in some ways enhancing the exchange and
in other ways complicating it? "Modernizing Democracy: Innovations
in Citizen Participation" points the way. Written for public
administration professionals, scholars, and students interested in
citizen participation, it brings together new analyses of
innovative practices, from hands-on community learning and focus
groups to high-tech information systems and decision support
technologies. The expert contributors illuminate the various roles
that public administrators and leaders can play in fostering
constructive, meaningful citizen involvement at all stages of the
public policy process - from initiation and planning to feedback on
public agency performance.
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