Much has been written about communicating within organizations
but relatively little on the critical skill of communicating
upward. Green and Knippen, experts in employee motivation and
performance, show how essential it is to the success of an
organization, public or private, for employees to get their ideas
up the ladder and into the hands of the top decision-makers. Their
book outlines more than 40 specific upward communication needs and
offers a structure that will ensure that the movement of ideas
upward actually takes place. Unique in that it provides concrete
advice for executives, managers, and employees alike, the book is
especially important for human resource specialists, people engaged
in training and developing the managers of tomorrow and
contributing to the organization's success today.
Green and Knippen are quick to identify the barriers to
communication of any kind, and particularly the special barriers
that inhibit the flow of ideas upward. They provide readers with
concrete advice, not only on what to communicate upward but the
essential skills of how to do it. They maintain that knowing both
what to communicate and how to communicate are the most crucial
talents that one can have, and yes, they can be taught. But not
only do they help people in their careers, they also help people
take control of their lives off the job as well. Those who want to
improve these essential skills and in doing so get along better
with people in higher level positions will find much wisdom here,
in a readable, engaging presentation, and a thoughtful look at what
they must do first, and do now.
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