From the author of The Epidemic of Empathy in Healthcare and The
Good Doctor comes a book that explores how the persistent pandemic
has revealed what excellence in healthcare truly means and presents
an action plan to achieve it. The goal of healthcare has always
been to reduce suffering, but Covid-19 has sharpened and added
important nuances to our understanding of what that means. In
Healthcare's Path Forward, Thomas Lee explores how the work of
healthcare is being transformed by a deeper knowledge of what
suffering means for patients, their families, and healthcare
providers themselves. He reveals how to: build patient trust,
starting with their initial internet search develop a
high-reliability culture that eases patient fears make equity and
inclusiveness a cultural norm actively listen to patients across
all channels of communication enhance understanding of important
issues through AI and other means Lee uses data to demonstrate
trends and insights into how health systems should respond, offers
examples of organizations making major advancements, and provides
specific, practical recommendations for healthcare leaders,
clinicians, and other caregivers. This book is a thoughtful,
impassioned call to action.
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