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The Handbook of Quality Management 2e (Pb) (2nd ed.)
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The Handbook of Quality Management 2e (Pb) (2nd ed.)
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Publisher's Note: Products purchased from Third Party sellers are
not guaranteed by the publisher for quality, authenticity, or
access to any online entitlements included with the product.The
definitive guide to organizational excellence--completely
updatedFully revised for the latest American Society for Quality
(ASQ) Certified Manager of Quality/Organizational Excellence
(CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A
Complete Guide to Operational Excellence, Second Edition offers
in-depth guidance on effectively applying the principles of quality
management in today's business environment and delivering superior
results. Designed to help you prepare for and pass the ASQ CMQ/QE
exam, this authoritative volume also serves as an essential
on-the-job reference. Coverage includes: Business-integrated
quality systems Organizational structures The quality function
Approaches to quality Customer-focused organizations Integrated
planning Strategic planning Understanding customer expectations and
needs Benchmarking Organizational assessment Process control
Quantifying process variation Quality audits Supply chain
management Continuous improvement Effective change management Six
Sigma methodology, including detailed descriptions of the DMAIC and
DMADV approaches Management of human resources Motivation theories
and principles Management styles Resource requirements to manage
the quality function Over the past 40 years, the quality management
discipline has undergone steady evolution from disparate quality
assurance efforts to strategic, business-integrated functions.
Today's quality manager must be able to plan and implement
measurable, cost-effective process-improvement initiatives across
the organization. Written by two of the foremost authorities on the
subject and fully updated for the latest American Society for
Quality (ASQ) Certified Manager of Quality/Organizational
Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality
Management, Second Edition provides an operational guide to the
proper understanding and application of quality management in the
current business environment. It serves as a primary reference
source for an organization's quality program and for anyone seeking
to pass the CMQ/OE exam, given by the ASQ. The Handbook for Quality
Management: A Complete Guide to Operational Excellence, Second
Edition: Clearly defines quality management principles and their
application within a cross section of industries Integrates the
application of Theory of Constraints, Six Sigma, and Lean thinking
into the Quality Management discipline Contains detailed methods
for planning, including customer needs recognition, benchmarking,
and organizational assessments Discusses controls such as
statistical process control, audits, and supply chain management
Explains the stages of continuous improvement Incorporates classic
motivation theory with more current management practices advocated
by Joiner, Senge, and Deming, among others
General
Imprint: |
McGraw-Hill Education
|
Country of origin: |
United States |
Release date: |
July 2023 |
Authors: |
Thomas Pyzdek
|
Dimensions: |
235 x 191 x 25mm (L x W x T) |
Pages: |
496 |
Edition: |
2nd ed. |
ISBN-13: |
978-1-265-82923-0 |
Categories: |
Books
|
LSN: |
1-265-82923-3 |
Barcode: |
9781265829230 |
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