Everyone has responsibilities, obligations, and problems to deal
with in the workplace and in life. Some people, however, have
mastered the art of shifting those "monkeys" onto the backs of
others. They claim they don't know how to solve a problem or do the
task, they say they don't have time, they complain, they perform
poorly, they find any and every way to avoid the work and yet
somehow, they're never held accountable. Instead, hardworking,
loyal employees who care about results end up shouldering those
burdens for their lazy or unmotivated colleagues. The slackers get
just what they want less work while the best employees become
alienated and overworked.
Who is to blame for those misplaced monkeys? In Shifting the
Monkey, author Todd Whitaker suggests it is the responsibility of
leaders and managers to protect their best employees by putting the
monkeys right back where they belong on the backs of those people
who were supposed to do the task, solve the problem, or manage the
project in the first place. Too often when monkeys shift, leaders
think it will be "easier" or faster to just reassign the work or
worse, do it themselves. Over time, this misguided leadership can
damage a workplace, alienate employees and customers, and otherwise
make life annoying, even miserable, for lots of people. Shifting
the Monkey shows how to shift an organization's focus from
compensating for, excusing, and working around problem people to
cultivating and rewarding the best employees. Rather than allowing
liars, criars, and other slackers to dominate organizational
culture and workflow, strong leaders build a culture that supports,
defends, and cultivates the hardworking, responsible employees who
are the backbone of any business.
Whitaker describes three tiers of leadership:
Tier One The self-focused leader who goes in the back office and
closes the door
Tier Two The team-focused leader who goes out front to make sure
the mean employees don't abuse the others when he or she is
looking
Tier Three The organization-focused leader who deals with the
ineffectual people and gives them back the monkey, or at least some
of it, so they won't behave badly again
The Tier Three leader constantly asks the following
questions:
1. Where is the monkey?
2. Where should the monkey be?
3. How do I shift the monkey to its proper place?
This leader doesn't avoid the troublesome employees or instruct
others to pick up their slack, but rather faces the monkey head on.
He or she doesn't penalize all employees to control the behavior of
a few bad apples, but rather makes decisions based on the best
employees and confronts the troublesome ones individually.
Whitaker explains how to spot the top nine "monkey" techniques
used to shift responsibilities by both employees and leaders and
gives spot-on advice for putting monkeys back in their place.
Readers will instantly recognize the "monkey business" Whitaker
describes and benefit from his strategies to tackle pesky monkeys
and return them to their rightful owners.
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