Bureaucratizing the Good Samaritan is about the organization of
refugee relief programs. It describes the practical, political, and
moral assumptions of the ?international refugee relief regime.?
Tony Waters emphasizes that the agencies delivering humanitarian
relief are embedded in rationalized bureaucracies whose values are
determined by their institutional frameworks. The demand for
?victims? is observed in the close relation between the interests
of the popular press and the decisions made by bureaucracies.This
presents a paradox in all humanitarian relief organizations, but
perhaps no more so than in the Rwanda Relief Operations (1994-96)
which ended in the largest mass forced repatriation since the end
of World War II. This crisis is analyzed with an assumption that
there is a basic contradiction between the demands of the
bureaucratized organization and the need of relief agencies to
generate the emotional publicity to sustain the interest of
northern donors. The book concludes by noting that if refugee
relief programs are to become more effective, the connection
between the press's emotional demands for ?victims? and the
bureaucratic organizations's decision processes need to be
identified and reassessed.
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