COMMUNICATING IN R!SK, CRISIS, AND HIGH STRESS SITUATIONS LEARN THE
UNIFYING PRINCIPLES BEHIND RISK, CRISIS, AND HIGH STRESS
COMMUNICATION WITH THIS STATE-OF-THE-ART REFERENCE WRITTEN BY A
MAJOR LEADER IN THE FIELD Communicating in Risk, Crisis, and High
Stress Situations: Evidence-Based Strategies and Practice is about
communicating with people in the most challenging circumstances:
high stress situations characterized by high risks and high stakes.
The ability to communicate effectively in a high stress situation
is an essential communication competency for managers, engineers,
scientists, and professionals in every field who can be thrust into
demanding situations complicated by stress. Whether you are
confronting an external crisis, an internal emergency, or leading
organizational change, this book was written for you. Communicating
in Risk, Crisis, and High Stress Situations brings together in one
resource proven scientific research with practical, hands-on
guidance from a world leader in the field. The book covers such
critical topics as trust, stakeholder engagement, misinformation,
messaging, and audience perceptions in the context of stress. This
book is uniquely readable, thorough, and useful, thanks to features
that include: Evidence-based theories and concepts that underlie
and guide practice Tools and guidelines for practical and effective
planning and application Experience-based advice for facing
challenges posed by mainstream and social media Provocative case
studies that bring home the key principles and strategies
Illuminating case diaries that use the author's breadth and depth
of experience to create extraordinary learning opportunities The
book is a necessity for managers, engineers, scientists, and others
who must communicate difficult technical concepts to a concerned
public. It also belongs on the bookshelves of leaders and
communicators in public and private sector organizations looking
for a one-stop reference and evidence-based practical guide for
communicating effectively in emotionally charged situations.
Written by a highly successful academic, consultant, and trainer,
the book is also designed as a resource for training and education.
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