This book explores the practical implementation of an advanced
after-sales management framework devoted to warranty management.
The framework is intended for companies producing either
standardized or customized products and such a management tool will
facilitate organizational improvement and support innovative
decision making processes for technical assistance in after-sales
services.
After sales Service of Engineering Industrial Assets comprises
a proposal for a warranty management framework, with an account of
the different methods that can be used to improve decision making
in the different stages of the after-sales service management
process, and strategies for strengthening the structure and
foundations of the framework. A review of the fundamental issues
and current research topics in warranty management and after sales
services is also provided, which is exemplified by a case study.
This book is intended for postgraduates, researchers and engineers
who are interested in after sales management, assets engineering
and warranty management."
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