The first theory-driven, narrative-based examination of risky
communication interactions in the workplace "The book does a fine
job of incorporating research into a narrative framework that
should be accessible for students and individuals in the business
community. ... The most impressive aspect of the textbook is the
use of specific, 'everyday person' narratives to ground the
concepts."-Mary Helen Brown, Auburn University "The advice provided
in the book goes beyond simple advice on what or what not to say,
but also advises individuals on how to manage the entire process.
The book will be well-received in the classroom setting and by
practitioners who encounter difficult interpersonal workplace
challenges every day." -Patricia M. Sias, Washington State
University This book focuses on the types of risky interactions
that threaten identities, relationships, and sometimes careers,
including voicing dissent, repairing broken relationships, managing
privacy, responding to harassment, offering criticism, and
communicating emotion. Each chapter is grounded in real-life
organizational scenarios, includes recent research, applies a
standard theoretical framework, and illustrates a full range of
communicative tactics and discourse practices. Throughout the book,
authors Vincent R. Waldron and Jeffrey W. Kassing provide examples
to spur thinking, raise questions, and help readers understand how
organizations benefit when employees communicate in ways that
manage risk. Key Features * Ethically challenging and personally
risky work situations are closely examined to help students
understand the types of situations they will encounter in their
working lives. * Vivid examples and narratives illustrate the
inevitable tensions that emerge among ethical, relational, and
performance obligations in the workplace. * The roles of discourse,
interaction, and communication tactics in managing risk,
constructing role identities, and promoting ethical workplaces are
explained. * Real-life organizational scenarios and research on the
lived experiences of workers help students understand how
individual, organizational, and cultural forces shape workplace
communication. * A theoretical model helps students and scholars
integrate existing research, analyze situations, and generate new
questions. Intended Audience Managing Risk in Communication
Encounters: Strategies for the Workplace is intended for use as a
supplemental text for undergraduate and graduate courses in
organizational communication, business and professional
communication, leadership communication, managerial communication,
and supervisory communication
General
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