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Lean Higher Education - Increasing the Value and Performance of University Processes, Second Edition (Hardcover, 2nd edition)
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Lean Higher Education - Increasing the Value and Performance of University Processes, Second Edition (Hardcover, 2nd edition)
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In an environment of diminishing resources, growing enrollment, and
increasing expectations of accountability, Lean Higher Education:
Increasing the Value and Performance of University Processes,
Second Edition provides the understanding and the tools required to
return education to the consumers it was designed to serve - the
students. It supplies a unifying framework for implementing and
sustaining a Lean Higher Education (LHE) transformation at any
institution, regardless of size or mission. Using straightforward
language, relevant examples, and step-by-step guidelines for
introducing Lean interventions, this authoritative resource
explains how to involve stakeholders in the delivery of quality
every step of the way. The author details a flexible series of
steps to help ensure stakeholders understand all critical work
processes. He presents a wealth of empirical evidence that
highlights successful applications of Lean concepts at major
universities and provides proven methods for uncovering and
eliminating activities that overburden staff yet contribute little
or no added value to stakeholders. Complete with standardized
methods for correctly diagnosing workplace problems and
implementing appropriate solutions, this valuable reference arms
you with the understanding and the tools to effectively balance the
needs of all stakeholders. By implementing the Lean practices
covered in these pages, your school will be better positioned to
provide higher quality education, at reduced costs, with efficient
processes that instill pride, maximize value, and respect the
long-term interests of your students, faculty, and staff. This
second edition contains a substantial update with expanded material
and reflects the significant growth of LHE practices in colleges
and universities worldwide. Because of advances in best practices,
as well as some modest research-based evidence, this second edition
includes many enhancements that provide particular value to LHE
practitioners and higher education (HE) leaders. Since the initial
publication of Lean Higher Education in 2010, the challenges of
cost and affordability, competition for students and faculty, and
calls for efficiency and accountability have only continued to
grow, requiring colleges and universities to pursue more radical
and transformative change to ensure their success. This new edition
provides a model for change based on more than 50 years of
application in business and industry and almost 20 years in HE. It
provides the information and evidence demanded by HE leadership to
understand and embrace LHE as well as best practices processes and
tools for implementing LHE in targeted areas or institution-wide.
This book provides a conceptual framework for redesigning any
university process, such as admitting students, paying a bill,
hiring faculty, or processing a donor gift, in a way that delights
the beneficiary of that process, respects the employees who support
the process, and reduce the cost of the process. A free companion
guide to this book is available here:
https://cabaa139-7c62-47ae-af03-e18f51efab1c.filesusr.com/ugd/f5359d_a064ca39f666408f851ffd282eb9a0a7.pdf
The goal of this companion guide is to help you get the most out of
your reading of Lean Higher Education. The guide is designed to
support your deeper understanding and application of LHE whether
you are reading the book (a) from cover to cover or select
chapters; (b) reading it alone, as a member of a workplace reading
group, or as a student in a classroom; (c) facilitating discussions
of the chapters in the book; or (d) seeking guidance as you begin
your own personal Lean Higher Education journey.
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