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Books > Professional & Technical > Electronics & communications engineering > Communications engineering / telecommunications > Telephone technology
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Closing the feedback loop - can technology bridge the accountability gap? (Paperback)
Loot Price: R1,238
Discovery Miles 12 380
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Closing the feedback loop - can technology bridge the accountability gap? (Paperback)
Series: Directions in development
Expected to ship within 10 - 15 working days
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"This book is a collection of articles, written by both academics
and practitioners as an evidence base for citizen engagement
through information and communication technologies (ICTs). In it,
the authors ask: how do ICTs empower through participation,
transparency and accountability? Specifically, the authors examine
two principal questions: Are technologies an accelerator to closing
the "accountability gap" - the space between the supply
(governments, service providers) and demand (citizens, communities,
civil society organizations or CSOs) that requires bridging for
open and collaborative governance? And under what conditions does
this occur? The introductory chapters lay the theoretical
groundwork for understanding the potential of technologies to
achieving intended goals. Chapter 1 takes us through the
theoretical linkages between empowerment, participation,
transparency and accountability. In Chapter 2, the authors devise
an informational capability framework, relating human abilities and
well-being to the use of ICTs. The chapters to follow highlight
practical examples that operationalize ICT-led initiatives. Chapter
3 reviews a sample of projects targeting the goals of transparency
and accountability in governance to make preliminary conclusions
around what evidence exists to date, and where to go from here. In
chapter 4, the author reviews the process of interactive community
mapping (ICM) with examples that support general local development
and others that mitigate natural disasters. Chapter 5 examines
crowdsourcing in fragile states to track aid flows, report on
incitement or organize grassroots movements. In chapter 6, the
author reviews Check My School (CMS), a community monitoring
project in the Philippines designed to track the provision of
services in public schools. Chapter 7 introduces four key ICT-led,
citizen-governance initiatives in primary health care in Karnataka,
India. Chapter 8 analyzes the World Bank Institute's use of ICTs in
expanding citizen project input to understand the extent to which
technologies can either engender a new "feedback loop" or
ameliorate a "broken loop." The authors' analysis of the evidence
signals ICTs as an accelerator to closing the "accountability gap."
In Chapter 9, the authors conclude with the Loch Ness model to
illustrate how technologies contribute to shrinking the gap, why
the gap remains open in many cases, and what can be done to help
close it. This collection is a critical addition to existing
literature on ICTs and citizen engagement for two main reasons:
first, it is expansive, covering initiatives that leverage a wide
range of technology tools, from mobile phone reporting to
crowdsourcing to interactive mapping; second, it is the first of
its kind to offer concrete recommendations on how to close feedback
loops."
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