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As the saying goes, "dead men tell no tales." Or do they? From its
humble beginnings as a Spanish settlement in 1691 to the bloody
battle at the Alamo, San Antonio's history is rich in haunting
tales. Discover Old San Antonio's most haunted places and uncover
the history that lies waiting for those who dare to enter their
doorways. Take a peek inside the Menger Hotel, the "Most Haunted
Hotel in Texas," and just a block away, peer into the Emily Morgan
Hotel, one of the city's first hospitals and where many men and
women lost their lives. Explore the San Fernando Cathedral, where
people are buried within the walls and visitors claim to see faces
mysteriously appear. Uncover the legends behind Bexar County Jail.
Join authors James and Lauren Swartz and decide for yourself what
truly lurks behind the Alamo City's fabled past.
Everyone has the right to education. The main objective of any
education system in a democratic society is to provide quality
education for all learners so that they will be able to reach their
full potential and contribute meaningfully to and participate in
that society throughout their lives. With the publication of the
Education White Paper 6 in 2001, South Africa proclaimed its policy
of inclusive education; however this policy is not always clearly
understood by educators. Addressing barriers to learning provides
relevant and in-depth knowledge to better prepare educators to
teach all the learners in their class groups. Addressing barriers
to learning covers the complete continuum of learners as reflected
in the Education White Paper 6, and includes the most vulnerable of
them: those who are economically and educationally disadvantaged,
those with physical, sensory, intellectual, and/or learning
impairment as well as those displaying challenging behaviour who
are at risk of exclusion. Case studies offer practical examples and
activities provide hands-on experience regarding classroom practice
and management, collaboration with all role players and
mobilisation of community involvement, which is at the heart of
true inclusion. Addressing barriers to learning is aimed at both
prospective and current educators.
Unlike its cousin, bipolar I disorder, which has been extensively
studied and depicted in popular literature and on screen, bipolar
II disorder is poorly understood, underdiagnosed, and
insufficiently treated. Bipolar II Disorder: Recognition,
Understanding, and Treatment is the only text on the market that
examines every aspect of the disorder in an up-to-date, rigorous,
and clinically oriented manner. The editors, experts on the
diagnosis and treatment of this neglected illness, have gathered a
group of contributors who together advance the reader's knowledge
of the disease in a systematic, accessible way, identifying and
addressing the challenges of diagnosis and treatment and exploring
current thinking on the biological determinants of the disorder.
Acknowledging potential pitfalls of differential diagnosis, the
book examines psychiatric comorbidities that most typically
co-occur with bipolar II, such as anxiety disorders,
impulse-control disorders, and borderline personality disorder.
Next, the book focuses on the growing body of evidence that
suggests that the underlying biology of bipolar II is distinct from
that of other mood disorders and discusses the increasingly
important role that neuroimaging plays in the diagnosis and
understanding of bipolar II disorder as research progresses.
Finally, the text explores how to manage bipolar II disorder,
providing an up-to-date review of medication options and
psychosocial treatments. The book's strengths are many and
compelling: * Individual chapters are written by experts in the
fields of phenomenology, genetics, neuroimaging,
psychopharmacology, psychotherapy, child psychiatry, and
reproductive mental health who review what is currently known about
bipolar II disorder and its management.* A special chapter on
suicide describes a framework for understanding risk and a clinical
model for conducting suicide risk assessment specific to
individuals with bipolar II disorder. The chapter underscores
factors associated with increased risk in bipolar II disorder and
identifies strategies to mitigate that risk.* Written for a
professional audience, the book may also be of interest to patients
who want to learn more about their own diagnosis and to those who
wish to support them.* Fascinating case vignettes and concise key
points are provided throughout the text, helping readers to
understand and contextualize the most important information in each
chapter for easy reference and review.* Although advances have been
made in understanding bipolar II disorder since the diagnosis was
first codified in 1994, many gaps remain in the evidence base,
particularly related to optimal treatments and neurobiology, and
the book examines future directions for inquiry. For years,
clinicians had little guidance for diagnosing and treating bipolar
II disorder, relying on treatment options for bipolar I disorder,
which were inadequate and of limited efficacy. Bipolar II Disorder:
Recognition, Understanding, and Treatment responds to these
frustrations with evidence-based, substantive, and up-to-the-minute
information, demystifying the disorder and equipping the reader to
provide the highest standard of care.
Hardbound. This interdisciplinary series focuses on new, fresh
ideas in services marketing and management and is committed to
encouraging scholars new to the area of services to pursue
innovative and interdisciplinary services-related research. Also
encouraged is work that crosses the boundaries between academic
research and business practice. Leading scholars will delve into
services issues such as service quality, internal marketing,
service design, human resources in services, services operations,
etc. Included are directions for future research and managerial
implications.An added feature is a services in action section
addressing in depth some aspect of a service organizations practice
which is on the cutting edge. Leading service firms will share how
they have innovatively applied services principles in business
practice.
This series is dedicated to topics such as service quality,
internal marketing, service design, human resources practices and
service systems, using theoretical research and the results of
empirical studies. This volume concentrates on the effect on
information technology on services performance, service quality,
new service development, brand loyalty, and fair service. It also
covers the relational aspects of services management such as the
customer contact, customer-supplier relationships, and the social
aspect of customer service loyalty.
This title is part of a series which offers an interdisciplinary
approach to the latest research and practice in services. Topics
discussed in this title include the calculus of service quality and
customer satisfaction and environmental and positional antecedents
of management commitment to service quality.
Part of a series which offers an interdisciplinary approach to the
latest research and practice in services, this volume discusses a
variety of topics in the field.
This book provides a comprehensive overview of drug policy in the
United States from the early 1900s through the present day,
providing historical and social context through the telling of the
colorful and often tragic stories of the events and individuals
throughout this period. Substance Abuse in America: A Documentary
and Reference Guide examines the history of U.S. drug policy
chronologically, from the early 1900s through the current day,
covering topics such as patent medicines, Prohibition, Reefer
Madness, the psychedelic '60s, Nixon's War on Drugs, and the
powerful warring Mexican drug cartels that currently threaten
political instability in that country. This book provides a
comprehensive overview of U.S. drug policy that will fascinate
general readers and benefit those in the field of substance abuse
treatment or policy. Each chapter includes an analysis of a primary
source document that serves to illuminate drug policy in America at
a particular point in time as well as the reasons for the waxing
and waning popularity of various drugs. The author provides
accurate historical context that explains perceptions about
substance abuse in American history, and draws compelling parallels
across different time periods to show that much of what may seem
new and unique for the present generation actually has a historical
precedent. Suggestions for further readering are provided with each
chapter, including books and book chapters, articles in the popular
press, government documents, and links to Internet resources
?What a rarity to see a who?s who of thought leaders on any subject create original material for an anthology. It?s a real collegial tribute to Teresa A. Swartz and Dawn Iacobucci that they have been able to assemble such a treasure of original material?including some of the last from our late friend and colleague, Eric Langeard?on topics important to services marketing and management.? ?James Heskett, Harvard Business School ?The Handbook of Services Marketing and Management provides an excellent introduction to the topics and issues that define service marketing today. Editors Swartz and Iacobucci have recruited many of the leading names in service research to write the chapters in the book, ensuring that the Handbook will be a valuable reference for years to come.? ?Roland T. Rust, Journal of Service Research "This Handbook contains an impressive collection of cutting-edge contributions that should be of keen interest to service researchers and practitioners. It represents some of the best and most recent thinking on a wide range of service topics." ?A. Parasuraman, University of Miami, FL ?Service business today constitute the largest sector in advanced economies. This new handbook provides a wealth of stimulating ideas and guidelines for improving the quality and effectiveness of service offerings.? ?Philip Kotler, S.C. Johnson & Son Distinguished Professor of International Marketing, Northwestern University ?Services, because of their intangibility, variability, and perishability, call for management and marketing skills of a high order. This new handbook belongs in the working library of managers charged with managing and marketing the service offerings of hotels, restaurant chains, airlines, telecommunications companies, entertainment companies, professional services firms, and countless other services industries.? ?Philip Kotler, S.C. Johnson & Son Distinguished Professor of International Marketing, Northwestern University Despite the growth in services research and the dominance of services in the world economy, no one book has emerged as a comprehensive guide for researchers and professionals?until now! The Handbook of Services Marketing and Management presents state-of-the-art perspectives in the foundations of services, while simultaneously challenging and expanding current services practices. Editors Teresa A. Swartz and Dawn Iacobucci invited the world?s leading experts on services marketing and management to author individual chapters. The result is an experienced, international, eclectic, and cross-disciplinary mix of authors, all contributing cutting-edge material on the frontiers of service research. This handbook includes a unique mix of both in-depth chapters as well as shorter, more focused ?mini? chapters, which treat emerging issues in the field of services. This structure makes the handbook the most thorough reference possible. The Handbook of Services Marketing and Management should have a place on the bookshelves of every academic, graduate student, and professional in the critical area of services.
For centuries, humans have wondered what it means to be human.
Sociologists suggest that the answer lies in understanding how we
become human. This process, known as socialization, is the focus of
this brand-new, full-color resource. The comprehensive guide
examines how our identities are shaped by the cultures in which we
live and how we, in return, play a role in shaping our social
worlds. Special emphasis is given to gender, race, social class,
and adult socialization processes and outcomes.
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