As the saying goes, "dead men tell no tales." Or do they? From its humble beginnings as a Spanish settlement in 1691 to the bloody battle at the Alamo, San Antonio's history is rich in haunting tales. Discover Old San Antonio's most haunted places and uncover the history that lies waiting for those who dare to enter their doorways. Take a peek inside the Menger Hotel, the "Most Haunted Hotel in Texas," and just a block away, peer into the Emily Morgan Hotel, one of the city's first hospitals and where many men and women lost their lives. Explore the San Fernando Cathedral, where people are buried within the walls and visitors claim to see faces mysteriously appear. Uncover the legends behind Bexar County Jail. Join authors James and Lauren Swartz and decide for yourself what truly lurks behind the Alamo City's fabled past.

This book provides a comprehensive overview of drug policy in the United States from the early 1900s through the present day, providing historical and social context through the telling of the colorful and often tragic stories of the events and individuals throughout this period. Substance Abuse in America: A Documentary and Reference Guide examines the history of U.S. drug policy chronologically, from the early 1900s through the current day, covering topics such as patent medicines, Prohibition, Reefer Madness, the psychedelic '60s, Nixon's War on Drugs, and the powerful warring Mexican drug cartels that currently threaten political instability in that country. This book provides a comprehensive overview of U.S. drug policy that will fascinate general readers and benefit those in the field of substance abuse treatment or policy. Each chapter includes an analysis of a primary source document that serves to illuminate drug policy in America at a particular point in time as well as the reasons for the waxing and waning popularity of various drugs. The author provides accurate historical context that explains perceptions about substance abuse in American history, and draws compelling parallels across different time periods to show that much of what may seem new and unique for the present generation actually has a historical precedent. Suggestions for further readering are provided with each chapter, including books and book chapters, articles in the popular press, government documents, and links to Internet resources

Hardbound. This interdisciplinary series focuses on new, fresh ideas in services marketing and management and is committed to encouraging scholars new to the area of services to pursue innovative and interdisciplinary services-related research. Also encouraged is work that crosses the boundaries between academic research and business practice. Leading scholars will delve into services issues such as service quality, internal marketing, service design, human resources in services, services operations, etc. Included are directions for future research and managerial implications.An added feature is a services in action section addressing in depth some aspect of a service organizations practice which is on the cutting edge. Leading service firms will share how they have innovatively applied services principles in business practice.

This title is part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed in this title include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.

This series is dedicated to topics such as service quality, internal marketing, service design, human resources practices and service systems, using theoretical research and the results of empirical studies. This volume concentrates on the effect on information technology on services performance, service quality, new service development, brand loyalty, and fair service. It also covers the relational aspects of services management such as the customer contact, customer-supplier relationships, and the social aspect of customer service loyalty.

Everyone has the right to education. The main objective of any education system in a democratic society is to provide quality education for all learners so that they will be able to reach their full potential and contribute meaningfully to and participate in that society throughout their lives. With the publication of the Education White Paper 6 in 2001, South Africa proclaimed its policy of inclusive education; however this policy is not always clearly understood by educators. Addressing barriers to learning provides relevant and in-depth knowledge to better prepare educators to teach all the learners in their class groups. Addressing barriers to learning covers the complete continuum of learners as reflected in the Education White Paper 6, and includes the most vulnerable of them: those who are economically and educationally disadvantaged, those with physical, sensory, intellectual, and/or learning impairment as well as those displaying challenging behaviour who are at risk of exclusion. Case studies offer practical examples and activities provide hands-on experience regarding classroom practice and management, collaboration with all role players and mobilisation of community involvement, which is at the heart of true inclusion. Addressing barriers to learning is aimed at both prospective and current educators.

Part of a series which offers an interdisciplinary approach to the latest research and practice in services, this volume discusses a variety of topics in the field.

?What a rarity to see a who?s who of thought leaders on any subject create original material for an anthology. It?s a real collegial tribute to Teresa A. Swartz and Dawn Iacobucci that they have been able to assemble such a treasure of original material?including some of the last from our late friend and colleague, Eric Langeard?on topics important to services marketing and management.? ?James Heskett, Harvard Business School ?The Handbook of Services Marketing and Management provides an excellent introduction to the topics and issues that define service marketing today. Editors Swartz and Iacobucci have recruited many of the leading names in service research to write the chapters in the book, ensuring that the Handbook will be a valuable reference for years to come.? ?Roland T. Rust, Journal of Service Research "This Handbook contains an impressive collection of cutting-edge contributions that should be of keen interest to service researchers and practitioners. It represents some of the best and most recent thinking on a wide range of service topics." ?A. Parasuraman, University of Miami, FL ?Service business today constitute the largest sector in advanced economies. This new handbook provides a wealth of stimulating ideas and guidelines for improving the quality and effectiveness of service offerings.? ?Philip Kotler, S.C. Johnson & Son Distinguished Professor of International Marketing, Northwestern University ?Services, because of their intangibility, variability, and perishability, call for management and marketing skills of a high order. This new handbook belongs in the working library of managers charged with managing and marketing the service offerings of hotels, restaurant chains, airlines, telecommunications companies, entertainment companies, professional services firms, and countless other services industries.? ?Philip Kotler, S.C. Johnson & Son Distinguished Professor of International Marketing, Northwestern University Despite the growth in services research and the dominance of services in the world economy, no one book has emerged as a comprehensive guide for researchers and professionals?until now! The Handbook of Services Marketing and Management presents state-of-the-art perspectives in the foundations of services, while simultaneously challenging and expanding current services practices. Editors Teresa A. Swartz and Dawn Iacobucci invited the world?s leading experts on services marketing and management to author individual chapters. The result is an experienced, international, eclectic, and cross-disciplinary mix of authors, all contributing cutting-edge material on the frontiers of service research. This handbook includes a unique mix of both in-depth chapters as well as shorter, more focused ?mini? chapters, which treat emerging issues in the field of services. This structure makes the handbook the most thorough reference possible. The Handbook of Services Marketing and Management should have a place on the bookshelves of every academic, graduate student, and professional in the critical area of services.