* Uniquely focuses on achieving customer satisfaction with the hotel and event industries, giving step-by-step practical guidance. * Integration of case studies, author voice boxes, and example forms and documents for the standardization of procedures key to achieving customer satisfaction, informed by extensive professional experience of both authors put into the context of existing theoretical frameworks. * Inclusion of underexplored areas such as employee empowerment, customer delight, over-promising, cultural implications and contractual issues in customer satisfaction.

The Practical Guide to Understanding and Raising Hotel Profitability offers a comprehensive, easy-to-follow breakdown of how to understand profit and loss accounts for hotels. It offers practical advice on how to maximise the profits of this customer-facing business and improve performance results. Chapters cover every aspect of the profit and loss account including marketing, accommodation, food and beverage sales, quality, budgeting, event sales, and all the corresponding costs involved. It explains all the relevant KPIs and industry quirks within the profit and loss document as well as industry benchmarks to equip the reader with the skills to attend high level meetings, complete finance-based assignments and ultimately run their own business. Valuable tips from leading professionals within the industry are included throughout, giving advice on how to improve hotels' financial results and positively influence net profit through everyday actions. Packed full of practical case studies and written in an easy-to-read-style, this book is essential reading for hospitality students and current hospitality and hotel managers.

Olivier Assayas is best known as a filmmaker, yet cinema makes only a late appearance in this volume. "A Post-May Adolescence" is an account of a personal formation, an initiation into an individual vision of the world. It is, equally, a record of youthful struggle. Assayas' reflective memoir takes the reader from the massive cultural upheaval of France in May 1968 to the mid-1990s, when the artist made his first autobiographical film about his teenage years, "L'Eau froide." The movement of thought and creation known as Situationism is the golden thread that connects and, in part, inspires his memoir. This book also includes two essays by Assayas on the aesthetic and political legacy of Guy Debord, who played a decisive role in shaping the author's understanding of the world and his path towards an extremely personal way of making films. "A Post-May Adolescence" was first published in French in 2005. Its expanded English edition makes a valuable companion to the first English-language monograph on Assayas' body of work, "Olivier Assayas," edited by Kent Jones, also published by the Austrian Film Museum.

Loss of biodiversity is one of the great environmental challenges facing humanity but unfortunately efforts to reduce the rate of loss have so far failed. At the same time, these efforts have too often resulted in unjust social outcomes in which people living in or near to areas designated for conservation lose access to their territories and resources. In this book the author argues that our approach to biodiversity conservation needs to be more strongly informed by a concern for and understanding of social justice issues. Injustice can be a driver of biodiversity loss and a barrier to efforts at preservation. Conversely, the pursuit of social justice can be a strong motivation to find solutions to environmental problems. The book therefore argues that the pursuit of socially just conservation is not only intrinsically the right thing to do, but will also be instrumental in bringing about greater success. The argument for a more socially just conservation is initially developed conceptually, drawing upon ideas of environmental justice that incorporate concerns for distribution, procedure and recognition. It is then applied to a range of approaches to conservation including benefit sharing arrangements, integrated conservation and development projects and market-based approaches such as sustainable timber certification and payments for ecosystem services schemes. Case studies are drawn from the author's research in Rwanda, Uganda, Tanzania, Laos, Bolivia, China and India.

While there is no shortage of of books on the environment there are few introductory texts that outline the social theory that informs human geographical approaches to the interactions between ecology and society. Students arriving at university often lack the understanding of history, economics, politics, sociology and philosophy that contemporary human geography requires. Environments in a Changing World addresses this deficit, providing foundation knowledge in a form that is accessible to first year students and applied to the understanding of both contemporary environmental issues and the challenge of sustainability. Students are challenged to develop and defend their own ethical and political positions on sustainability and respond to the need for new forms of ecological citizenship.

* Uniquely focuses on achieving customer satisfaction with the hotel and event industries, giving step-by-step practical guidance. * Integration of case studies, author voice boxes, and example forms and documents for the standardization of procedures key to achieving customer satisfaction, informed by extensive professional experience of both authors put into the context of existing theoretical frameworks. * Inclusion of underexplored areas such as employee empowerment, customer delight, over-promising, cultural implications and contractual issues in customer satisfaction.

While there is no shortage of of books on the environment there are few introductory texts that outline the social theory that informs human geographical approaches to the interactions between ecology and society. Students arriving at university often lack the understanding of history, economics, politics, sociology and philosophy that contemporary human geography requires. Environments in a Changing World addresses this deficit, providing foundation knowledge in a form that is accessible to first year students and applied to the understanding of both contemporary environmental issues and the challenge of sustainability. Students are challenged to develop and defend their own ethical and political positions on sustainability and respond to the need for new forms of ecological citizenship.

The Practical Guide to Understanding and Raising Hotel Profitability offers a comprehensive, easy-to-follow breakdown of how to understand profit and loss accounts for hotels. It offers practical advice on how to maximise the profits of this customer-facing business and improve performance results. Chapters cover every aspect of the profit and loss account including marketing, accommodation, food and beverage sales, quality, budgeting, event sales, and all the corresponding costs involved. It explains all the relevant KPIs and industry quirks within the profit and loss document as well as industry benchmarks to equip the reader with the skills to attend high level meetings, complete finance-based assignments and ultimately run their own business. Valuable tips from leading professionals within the industry are included throughout, giving advice on how to improve hotels' financial results and positively influence net profit through everyday actions. Packed full of practical case studies and written in an easy-to-read-style, this book is essential reading for hospitality students and current hospitality and hotel managers.

This wonderful collection consists of 50 school-based assembly stories about characters that Key Stage 2 pupils can relate to. Each story links to a moral theme/value. Topics range from learning from experience, listening and cooperation to achievement, determination and courage. The stories can be used at specific times of the year, when issues arise, or whenever you are suddenly called upon to do an assembly.

Loss of biodiversity is one of the great environmental challenges facing humanity but unfortunately efforts to reduce the rate of loss have so far failed. At the same time, these efforts have too often resulted in unjust social outcomes in which people living in or near to areas designated for conservation lose access to their territories and resources. In this book the author argues that our approach to biodiversity conservation needs to be more strongly informed by a concern for and understanding of social justice issues. Injustice can be a driver of biodiversity loss and a barrier to efforts at preservation. Conversely, the pursuit of social justice can be a strong motivation to find solutions to environmental problems. The book therefore argues that the pursuit of socially just conservation is not only intrinsically the right thing to do, but will also be instrumental in bringing about greater success. The argument for a more socially just conservation is initially developed conceptually, drawing upon ideas of environmental justice that incorporate concerns for distribution, procedure and recognition. It is then applied to a range of approaches to conservation including benefit sharing arrangements, integrated conservation and development projects and market-based approaches such as sustainable timber certification and payments for ecosystem services schemes. Case studies are drawn from the author's research in Rwanda, Uganda, Tanzania, Laos, Bolivia, China and India.

Will Ferrell stars in this parody of a 1970s Mexican telenovela B-movie, complete with intentional continuity errors, bad acting and dodgy edits. Black sheep of the family Armando Alvarez (Ferrell) welcomes the return to the family ranch of his prodigal younger brother Raul (Diego Luna), but is jealous of Raul's beautiful fiancée Sonia (Genesis Rodriquez). As he struggles to come to terms with his own feelings for Sonia, he must face a more pressing threat in the form of Mexico's most feared drug lord, Onza (Gael Garcia Bernal), who has set his sights on the ranch.

Global Cinema Networks investigates the evolving aesthetic forms, technological and industrial conditions, and social impacts of cinema in the twenty-first century. The collection's esteemed contributors excavate sites of global filmmaking in an era of digital reproduction and amidst new modes of circulation and aesthetic convergence, focusing primarily on recent films made across Europe, Africa, Latin America, Asia, and the Middle East. Moving beyond the digital as a harbinger of transformation, the volume offers new ways of thinking about cinema networks in a historical continuum, from "international" to "world" to "transnational" to "global" frames.

Released in 1984, "Once Upon a Time in America" was the final work of Sergio Leone, best known for Speghetti Westerns such as "The Good, the Bad and the Ugly". This "testament film" marries the director's flamboyant, expressionistic style to a story full of profound melancholy and regret. Tracing the lives of a gang of Jewish hoods from their childhood in the New York streets of the 1920s, "Once Upon a Time in America" centres on the relationship between Noodles (Robert de Niro) and Max (James Woods) - an intense friendship destroyed by time, the shifting tides of political history, and mutual betrayal. This study details the film's genesis, its production history and its different versions, and considers it within the context of Leone's evolution as a grand cinema stylist. It illuminates his themes, his method and his aesthetic, and judges his impact upon subsequent generations of filmmakers the world over. Adrian Martin is film critic for "The Age" (Australia). He has won the Bryon Kennedy Award (Australian Film Institute, 1993) and the 1997 Pascall Prize for Critical Writing.

Reflecting upon his experience making his 2010 feature film Mothers, a cinematic triptych interweaving three narratives that are each, in their own way, about the often tenuous lines between truth and fiction, and one of which actually morphs into a documentary about the aftermath in a small Macedonian town where three retired cleaning women were found raped and killed in 2008 and the murderer turned out to be the journalist covering the story for a major Macedonian newspaper, the Oscar-nominated Macedonian-born and New York-based writer-director Milcho Manchevski writes that, "Most of us look at films differently or accept stories in a different way if we believe that they are true. We watch a documentary film in a different way from the way we watch a drama. We read a magazine article in a different way from the way in which we read a short story. Sometimes, we even treat a film that employs actors differently than a regular drama because we were told that it is based on something that really happened. We treat these works based on truth or reporting on the truth in different ways. Why? What is it in our relation to reality or in our relation to what we perceive to be reality that makes us value a work of artifice (an art piece) differently depending on our knowledge or conviction of whether that work of artifice is based on events that really took place?" In this extended essay, or letter, Manchevski ruminates the different ways in which both filmmakers and audiences create, experience, and absorb the cinematic narrative with a certain trust and faith in the artwork to render, not the factual truth, per se, but the importantly shared experience of trusting "the plane of reality created by the work itself," such that "we trust its inner logic and integrity, we have faith in what happens while we give ourselves to this work of art." Truth becomes a question of what artist and audience can see and feel together: what feels real becomes the world we inhabit. The book also includes an Afterword, "Truth Approaches, Reality Affects," by internationally renowned film scholar Adrian Martin.

Paralelismo entre dos aves antagonicas, el avestruz, que representa el liderazgo negativo, en decadencia y mal enfocado, desprovisto de la direccion de Dios; y la representacion de un liderazgo positivo, caracterizado magistralmente en las Escrituras con el ejemplo del aguila, cuyas caracteristicas representan el liderazgo disenado por Dios.

Este libro presenta tres zonas por las cuales el creyente tendra que atravesar a medida que avanza en su vida espiritual, y tres enemoigos a los que tendra que enfrentarse. A traves de estos terrenos y de los adversarios que en ellos habitan: la serpiente, el escorpion y el leon, el autor nos revela a que asechanzas temibles estaremos expuestos y las consecuencias que traeria para nuestra vida cristiana, dejarnos derrotar por ellos. Pero tambien nos muestra las armas con las que combatirlas y alcanzar la victoria

What role does love-of cinema, of cinema studies, of teaching and learning-play in teaching film? For the Love of Cinema brings together a wide range of film scholars to explore the relationship between cinephilia and pedagogy. All of them ask whether cine-love can inform the serious study of cinema. Chapter by chapter, writers approach this question from various perspectives: some draw on aspects of students' love of cinema as a starting point for rethinking familiar films or generating new kinds of analyses about the medium itself; others reflect on how their own cinephilia informs the way they teach cinema; and still others offer new ways of writing (both verbally and audiovisually) with a love of cinema in the age of new media. Together, they form a collection that is as much a guide for teaching cinephilia as it is an energetic dialogue about the ways that cinephilia and pedagogy enliven and rejuvenate one another.

What role does love-of cinema, of cinema studies, of teaching and learning-play in teaching film? For the Love of Cinema brings together a wide range of film scholars to explore the relationship between cinephilia and pedagogy. All of them ask whether cine-love can inform the serious study of cinema. Chapter by chapter, writers approach this question from various perspectives: some draw on aspects of students' love of cinema as a starting point for rethinking familiar films or generating new kinds of analyses about the medium itself; others reflect on how their own cinephilia informs the way they teach cinema; and still others offer new ways of writing (both verbally and audiovisually) with a love of cinema in the age of new media. Together, they form a collection that is as much a guide for teaching cinephilia as it is an energetic dialogue about the ways that cinephilia and pedagogy enliven and rejuvenate one another.