|
Books > Business & Economics > Business & management > Sales & marketing > Customer services
|
Buy Now
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels (Hardcover)
Loot Price: R4,474
Discovery Miles 44 740
|
|
|
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels (Hardcover)
Series: The Practical Guide to Events and Hotel Management Series
Expected to ship within 12 - 19 working days
|
* Uniquely focuses on achieving customer satisfaction with the
hotel and event industries, giving step-by-step practical guidance.
* Integration of case studies, author voice boxes, and example
forms and documents for the standardization of procedures key to
achieving customer satisfaction, informed by extensive professional
experience of both authors put into the context of existing
theoretical frameworks. * Inclusion of underexplored areas such as
employee empowerment, customer delight, over-promising, cultural
implications and contractual issues in customer satisfaction.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
|
You might also like..
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.
Welcome to Loot.co.za!
Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
