0
Your cart

Your cart is empty

Books > Business & Economics > Business & management > Sales & marketing > Customer services

Buy Now

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels (Paperback) Loot Price: R1,249
Discovery Miles 12 490
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels (Paperback): Philip Berners, Adrian Martin

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels (Paperback)

Philip Berners, Adrian Martin

Series: The Practical Guide to Events and Hotel Management Series

 (sign in to rate)
Loot Price R1,249 Discovery Miles 12 490 | Repayment Terms: R117 pm x 12*

Bookmark and Share

Expected to ship within 12 - 19 working days

* Uniquely focuses on achieving customer satisfaction with the hotel and event industries, giving step-by-step practical guidance. * Integration of case studies, author voice boxes, and example forms and documents for the standardization of procedures key to achieving customer satisfaction, informed by extensive professional experience of both authors put into the context of existing theoretical frameworks. * Inclusion of underexplored areas such as employee empowerment, customer delight, over-promising, cultural implications and contractual issues in customer satisfaction.

General

Imprint: Routledge
Country of origin: United Kingdom
Series: The Practical Guide to Events and Hotel Management Series
Release date: July 2022
First published: 2023
Authors: Philip Berners • Adrian Martin
Dimensions: 234 x 156 x 18mm (L x W x T)
Format: Paperback
Pages: 180
ISBN-13: 978-0-367-72385-9
Categories: Books > Business & Economics > Business & management > Sales & marketing > Customer services
Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > General
Promotions
LSN: 0-367-72385-9
Barcode: 9780367723859

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

Superstar Customer Service - 200…
Basil O'Hagan Paperback R135 Discovery Miles 1 350
Deliver What You Promise - The…
Bali Padda Paperback R426 R372 Discovery Miles 3 720
Customer service
R. Machado Paperback  (2)
R584 Discovery Miles 5 840
Eukaryotic Transcription Factors
David S. Latchman Hardcover R1,983 Discovery Miles 19 830
Customer Services
M C Cant Paperback R320 R295 Discovery Miles 2 950
Clientelligence - How Superior Client…
Michael B. Rynowecer Hardcover R769 Discovery Miles 7 690
Difficult Customers
Grainne Ridge Paperback R288 Discovery Miles 2 880
Outside-in Service Design - A Practical…
Amir Azizpour Paperback R961 Discovery Miles 9 610
Handbook of Research on Customer Loyalty
Debbie I. Keeling, Ko De Ruyter, … Hardcover R4,960 Discovery Miles 49 600
The Telesales Handbook - A Practical…
Stuart Pearce Paperback R303 Discovery Miles 3 030
Apprenticeship Customer Service…
Lambert Stewart, Elizabeth Blaikie, … Paperback R1,124 Discovery Miles 11 240
Enhancing Customer Engagement Through…
Amandeep Singh, Amit Mittal, … Hardcover R6,688 Discovery Miles 66 880

See more

Partners