While not specifically defined, electronic government has become a common term to describe all of the processes, administrative and democratic, that combine to constitute public sector operations. Electronic Government: Design, Applications and Management examines the changes faced by the public sector, as the use of IT significantly increases. This book, geared toward practitioners, professionals, decision makers and students strives to examine the challenges and opportunities involved in the implementation and use of IT into organizations.

This book presents the refereed proceedings of the 5th International Conference on Electronic Government, EGOV 2006, held in in Krakow, Poland in conjunction with DEXA 2006. The book offers 31 revised papers depicting the state of the art in e-government/ e-governance, arranged in topical sections on research, review and outlook, participation and democracy, designing government services, legal dimensions in e-government, procurement and governance issues in networked governments, and more.

The annual EGOV conference assesses the state of the art in e-government/ e-governance and provides guidance for research, development and application in this fast-moving ?eld. EGOV 2005 in Copenhagen built on the achievements of the preceding conferences (EGOV 2004 in Zaragoza, EGOV 2003 in Prague, EGOV 2002 in Aix-en-Provence). The EGOV conferences have become a - union for academics and professionals worldwide. In that way, EGOV conf- ences provide both an exchange on the state of a?airs concerning e-government developments and a basis for networking and building the community. EGOV 2005 broughtsome changesin the outline and structure of the conf- ence. In line with the growing number of submissions the conference was more structured and the reviewing process was more formalized, adopting a doub- blind peer-review procedure. The new design of EGOV safeguards the scienti?c quality and guarantees up-to-date information together with a discussion of the state of the art and of emerging themes in the ?eld. Hence EGOV 2005 had both research sections and a workshop part. It comprised completed research and research in progress, workshopandposterpresentations,andaPhDstudentcolloquium.Theproce- ings volume published by Springer, Heidelberg includes the papers presented in the conferencepart. The volumepublished by Trauner,Linz contains the EGOV workshop and poster contributions.

This easy-to-read guide to portal/electronic services development will help organizations achieve more proficient project management in developing gateways to electronic services. The presentation discusses the most important challenges and the factors for success, addressing both the electronic services themselves and the gateways to them. While most books address the technical, managerial, or economic issues, Managing Electronic Services adopts an organizational perspective. This approach not only integrates the managerial, technical and economic issues, but also puts them into the context of a customers or users requirements and expectations.