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Everyone manages processes ...Everyone is an operations manager
"...integrates services and manufacturing operations further than
has been done before in any Operations Management textbook. This
makes the book ideally suited for an MBA audience; who come from a
multitude of organizational settings." --Par Ahlstrom, Professor of
Operations Management, Chalmers University of Technology "This text
places operations management clearly in context. I particularly
like the emphasis on process management as a means of demonstrating
the ubiquity of processes, even outside the traditional operations
areas." --Dr. Alison Smart, Manchester Business School, University
of Manchester "This comprehensive text shows how persuasive,
relevant and exciting Operations Management is to business and
everyday life." --Stephen Disney, Cardiff Business School Written
by best-selling authors in their field,Operations and Process
Management 2einspires a critical and applied mastery of the core
principles and processes fundamental to managing business
operations. Approaching the subject from a truly managerial
perspective, this brand new text provides clear and concise
coverage, whilst the fully updated accompanying CD provides an
opportunity to practice and further explore the concepts and
techniques introduced.
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