Managing Operations is a concise guide to the fundamentals of operations management. Using examples and case studies from public, private and voluntary sector organizations, this book will enable managers to develop their competency to an excellent standard in an industrial or commercial setting.
As well as being very practically based, Managing Operations also provides the theory behind operations management.
The book is based on the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at level 4. It is particularly suitable for managers on the Certificate in Management, or Part 1 of the Diploma, especially those accredited by the IM and Edexcel.
Managing Operations is part of the highly successful series of textbooks for managers which cover the knowledge and understanding required as part of any competency-based management programme. The books cover the three main levels of management: supervisory/first-line management (NVQ level 3), middle management (Certificate/NVQ level 4) and senior management (Diploma/NVQ level 5). Also included are titles which cover management issues in particular sectors, such as schools or the public sector, in more depth. You will find a full listing of other titles available at the front of this book.
Bob Johnson is a freelance management consultant and trainer with extensive experience of the retail, service, government and voluntary sectors. He has managed operations in the sales, marketing, purchasing, training and consultancy functions.
Concise guide to the basics of operations management
Includes examples of best practice from from public, private and voluntary sector organizations
Linked tothe MCI standards

Managing Operations is a concise guide to the fundamentals of operations management. Using examples and case studies from public, private and voluntary sector organizations, this book will enable managers to develop their competency to an excellent standard in an industrial or commercial setting. As well as being very practically based, Managing Operations also provides the theory behind operations management.The book is based on the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at level 4. It is particularly suitable for managers on the Certificate in Management, or Part 1 of the Diploma, especially those accredited by the IM and Edexcel.Managing Operations is part of the highly successful series of textbooks for managers which cover the knowledge and understanding required as part of any competency-based management programme. The books cover the three main levels of management: supervisory/first-line management (NVQ level 3), middle management (Certificate/NVQ level 4) and senior management (Diploma/NVQ level 5). Also included are titles which cover management issues in particular sectors, such as schools or the public sector, in more depth. You will find a full listing of other titles available at the front of this book.Bob Johnson is a freelance management consultant and trainer with extensive experience of the retail, service, government and voluntary sectors. He has managed operations in the sales, marketing, purchasing, training and consultancy functions.

Ten years ago, private detective Kirk Carter had merely done his civic duty by providing a key part of the puzzle that resulted in the destruction of a huge crime network. Unfortunately, the head of this network, Roderick Markoski, has taken it personally. Now, with most of his men being released from prison through one avenue or another, Markoski has decided to avenge his years of shame by eliminating everyone involved in his defeat. Having been a key player, Kirk is on Markoski's personal list. Now it seems that Kirk will have no choice but to play a deadly game of cat-and-mouse with Markoski's trained killers. With his trusty Glock in hand, he waits in the shadows. All bets are off. After all, if it's kill or be killed, is it really murder?

This is the third volume in the series ZIONISM, THE REAL ENEMY OF THE JEWS, an epic journey through the propaganda lies and the documented truth of history of the conflict in and over Palestine that became Israel. Conflict Without End? takes the story from the 1967 war and the creation of a Greater Israel right up to the present and the question: Will President Obama be allowed to deliver an acceptable amount of justice for the Palestinians in order to achieve peace for all-and if he can't deliver, is a final round of Zionist ethnic cleansing inevitable? The compromising of Security Council integrity, author Alan Hart argues, is the key to understanding everything that has happened since the 1967 war. By allowing Israel to violate international law and settle the Occupied Territories, the major powers, led by America, effectively created two sets of rules for the behaviour of nations-one for all the nations of the world minus Israel and the other exclusively for it. Hart enables readers to grasp how PLO Chairman Yasser Arafat risked everything, including his life, to persuade first his leadership colleagues and then his people to accept his policy of compromise and peace on terms which any rational government and people in Israel would have accepted with relief. This third volume also includes insights Hart gained while acting as the linkman in a secret exploratory dialogue between Arafat and Israel's Shimon Peres who, at the time, was the leader of the main opposition Labour Party, hoping to deny the Likud's Menachem Begin a second term in office. The story of this mediation effort and of Sharon's blood oath reveals why making peace may be a mission impossible for any Israeli leader, without sufficient outside pressure. Possible?" Hart suggests the changes that must be made in America if any occupant of the White House is ever to be free to make the peace.

David Becomes Goliath is Volume II of Alan Hart's epic work, ZIONISM, THE REAL ENEMY OF THE JEWS. It reveals the detailed and fully documented story, starting from 1948, of why the assertion that Israel has lived in constant danger of annihilation, the "driving into the sea" of its Jews, is Zionist propaganda nonsense. In the true story of what really happened after Israel unilaterally declared itself to be in existence, the Arab armies did not have the ability to defeat Israel's forces and, despite some stupid Arab rhetoric to the contrary which was a propaganda gift for Zionism, the Arab regimes had no intention of trying to destroy Israel. Here, too, is the riveting story of how Zionism, assisted by deluded British and French leaders and American hawks, conned the Western world into believing that Eygpt's President Nasser was as an enemy of the West when, actually, he was seeking an accommodation with Israel from almost his first days in power and wanted more than anything else a relationship with America on equal terms with Israel. Hart takes us inside President Eisenhower's struggle to contain Zionism, and President Kennedy's unsuccessful attempt to prevent the Zionist state acquiring an atom bomb (an acquisition still not admitted by either the US or Israel to this very day). Most importantly, Volume II records a turning point: the defeat of reason in Israel, and the despairing diary entry of Moshe Sharett (Israel's foreign minister and briefly prime minister who was opposed to almost everything Ben-Gurion represented): "What is our vision on this earth-war to the end of generations and life by the sword?"

The False Messiah is Volume I of a monumental history of the Israel-Palestine conflict, Zionism: The Real Enemy of the Jews, by a seasoned reporter with a vast first-hand knowledge of the Middle East. It is the first book to put the struggle for Palestine into its global context-to show how all the pieces of a complicated jig-saw puzzle fit together. It's also the first ever account of events to address the motives, needs, and dilemmas faced by all sides: diaspora Jews' real fear of Holocaust II; the Palestinian right to justice and self-determination; the legitimate anger of the Arab masses at American support for Zionism right or wrong; and the inevitable corruption and repression of the regimes of the existing Arab Order who, fearing harsher Israeli assaults, have tried to contain them. As a former BBC Panorama and ITN Middle East correspondent, Alan Hart knew and interviewed most of the main players in the Israel-Palestine conflict (Golda Meir, Moshe Dayan, Shimon Peres, Yasser Arafat and other PLO leaders, George Habash, Nasser, King Hussein of Jordan, King Feisal of Saudi Arabia, and many others). He also exhibits a wealth of research into a full spectrum of viewpoints, to unearth how and by whom the levers of US policy in the Middle East have been pulled from pre-creation of Israel to the end of the Clinton era. Hart takes us well beyond the existing written record, weaving events play by play/player by player, prying out the motivating factors and sequences of events which the surface flow of official histories leave uncovered, where, truly, the devil is in the details. This series is key to understanding US/Israeli relations as developed over the long term, and who has been the primary determiner of policy in the region.