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The global retail industry is in the early stages of an era of
profound and unprecedented, change. This book is intended to serve
as a wide-ranging, robust, and practical guide to leaders of
enterprises tasked with both understanding and delivering success
in the new landscape of retailing. Part 1 describes the major
directions and drivers of change that define the new retail
landscape. Accelerating changes in technology, the rise to
international prominence of internet enabled shoppers, and the
rapid emergence of entirely new retail enterprises and business
models are combining to re-shape the very fundamentals of the
retail industry. No longer are shops central or even necessary to
the business of retailing. No longer is choice for the shopper
limited to the neighbourhood, town, or even country in which they
live. No longer is the act of retailing solely the preserve of
traditional retail enterprises as internet-enabled businesses,
technology, logistics, suppliers, and financial services
enterprises all seek direct relationships with the shopper. The new
landscape of retailing is an unforgiving one. Success can be
achieved more quickly than ever before, but failure is equally
rapid. New opportunities are profound, but so too are the
challenges. Part 2 of this book discusses the structures, skills,
and capabilities that retail enterprises and their leaders will
need if they are to be successful. This second edition presents
more than 25 detailed case studies of innovative and successful
enterprises alongside more than one hundred smaller examples to
illustrate the themes discussed. A new afterword also presents ten
central areas business leaders must focus on in order to build
organizational resilienc in the wake of COVID-19 and the profound
uncertainties retail enterprises now face. Frameworks and practical
guidance are offered to help readers contextualise the nature of
change occurring on a global scale, and identify the capabilities,
skills, and perspectives that will be needed at both an enterprise
and a personal leadership level.
The retail industry globally is in the early stages of an era of
profound, perhaps unprecedented, change. This book is intended to
serve as a robust and practical guide to leaders of enterprises
tasked with both understanding and delivering success in the new
landscape of retailing. The book firstly describes the major
directions and drivers of change that define the new global
landscape of retailing (Part 1). Accelerating technology change,
the rise to prominence globally of internet enabled shoppers and
the rapid emergence of entirely new retail enterprises and business
models are combining to re-shape the very fundamentals of the
retail industry. No longer are shops needed to be in the business
of retailing. No longer is choice for the shopper limited to the
neighbourhood, town or even country in which they live. No longer
is the act of retailing solely the preserve of traditional retail
enterprises as internet-enabled businesses, technology, logistics,
suppliers and financial services enterprises all seek direct
relationships with the shopper. The new landscape of retailing is
an unforgiving one. Success can be achieved more quickly than has
ever been possible before but failure is equally rapid. The
opportunities in the new landscape of retailing are profound, but
so too are the challenges. Part 2 of this book discusses the
structures, skills and capabilities retail enterprises will need if
they are to be successful in this new landscape and the skills and
perspectives that will be required of the leaders of retail
enterprises. Case studies of innovative and successful enterprises
are presented throughout the book to illustrate the themes
discussed. Frameworks are presented to provide practical guidance
for enterprise leaders to understand and contextualise the nature
of change that is re-shaping retail landscapes globally. Clear
guidance is given of the capabilities, skills and perspectives that
will be needed at both an enterprise and a personal leadership
level to deliver success in the new landscape of retailing.
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