Casino and Gaming Resort Investigations addresses the continued and growing need for gaming security professionals to properly and successfully investigate the increasing and unique types of crime they will face in their careers. As the gaming industry has grown, so has the need for competent and highly skilled investigators who must be prepared to manage a case of employee theft one day to a sophisticated sports book scam the next. This book provides the reader with the fundamental knowledge needed to understand how each gaming and non-gaming department functions and interacts within the overall gaming resort, allowing the investigator to determine and focus on the important elements of any investigation in any area. Each chapter delivers a background of a department or type of crime normally seen in the gaming environment, and then discusses what should be considered important or even critical for the investigator to know or determine in the course of the investigation. Likely scenarios, case histories, and tips, as well as cautions for investigators to be aware of, are used throughout the book. This book was written for and directed at gaming security and surveillance professionals, including gaming regulators, and tribal gaming authorities, who are almost daily confronted by the ingenious and the most common scams, theft, and frauds that are perpetrated in the gaming world.

Casino and Gaming Resort Investigations addresses the continued and growing need for gaming security professionals to properly and successfully investigate the increasing and unique types of crime they will face in their careers. As the gaming industry has grown, so has the need for competent and highly skilled investigators who must be prepared to manage a case of employee theft one day to a sophisticated sports book scam the next.

This book provides the reader with the fundamental knowledge needed to understand how each gaming and non-gaming department functions and interacts within the overall gaming resort, allowing the investigator to determine and focus on the important elements of any investigation in any area. Each chapter delivers a background of a department or type of crime normally seen in the gaming environment, and then discusses what should be considered important or even critical for the investigator to know or determine in the course of the investigation. Likely scenarios, case histories, and tips, as well as cautions for investigators to be aware of, are used throughout the book.

This book was written for and directed at gaming security and surveillance professionals, including gaming regulators, and tribal gaming authorities, who are almost daily confronted by the ingenious and the most common scams, theft, and frauds that are perpetrated in the gaming world.

Table of Contents

Introduction

Chapter 1 - The Art of Investigations

Chapter 2 - Field Investigations

Chapter 3 – Marketing Considerations and Investigations

Chapter 4 – Objective and Impartial Investigations

Chapter 5 – Understanding the Scope of the Investigation

Chapter 6 – Starting the Investigation

Chapter 7 – Written Reports

Chapter 8 – Interviews

Chapter 9 – Ethics in Investigations

Chapter 10 – Prosecution

Chapter 11 – Jurisdictions, Regulations and Gaming Environments

Chapter 12 – Investigations and Liability

Non-Gaming Investigations

Chapter 13 – Hotel Investigations

Chapter 14 - Food and Beverage Investigations

Chapter 15 – Claim Investigations

Chapter 16 – Vehicle Accidents and Auto Theft

Chapter 17 – Post Investigation Best Practices

Gaming Investigations

Chapter 18 - Investigative Concepts

Chapter 19 - Covert Surveillance Investigations

Chapter 20 - Employee Theft and Fraud

Chapter 21 - Outside Agents and Collusion

Chapter 22 - Gaming Investigations

Chapter 23 - Cage

Chapter 24 - Slots

Chapter 25 - Table Games

Chapter 26 - Player’s Club

Chapter 27 - Marketing Scams

Chapter 28 - Keno and Bingo

Chapter 29 - Race and Sports Book

Chapter 30 - Night Clubs and Party Pools

Glossary

Index

　

Appendix

IOU Patrol

Tri-Shot Coverage

Audits and Close Watches

Common Tells of Cheating and Theft

Video Review and Investigation (IACSP White Paper)

Almost all incidences of cheating, theft, fraud, or loss can be detected through the surveillance of critical transactions, audit observations, and reviews of key metrics. Providing proven-techniques for detecting and mitigating the ever-evolving threats to casino security, this book covers the core skills, knowledge, and techniques needed to protect casino assets, guests, and employees.

Drawing on the authors’ six decades of combined experience in the industry, Casino Security and Gaming Surveillance identifies the most common threats to casino security and provides specific solutions for addressing these threats. From physical security and security management to table and gaming surveillance, it details numerous best practice techniques, strategies, and tactics, in addition to the metrics required to effectively monitor operations. The authors highlight valuable investigation tools, including interview techniques and evidence gathering. They also cover IOU patrol, tri-shot coverage, surveillance audits, threat analysis, card counting, game protection techniques, players’ club theft and fraud, surveillance standard operating procedures, nightclub and bar security, as well as surveillance training.

Complete with a glossary of gaming terms and a resource-rich appendix that includes helpful forms, this book covers everything surveillance and security professionals need to know to avoid high-profile incidents, costly compliance violations and damage to property and revenue.

Table of Contents

Section I: Surveillance in Gaming Operations

Chapter 1: Camera Operational Techniques

Chapter 2: Game Protection

Chapter 3: Internal Theft and Fraud

Chapter 4: Security Surveillance

Chapter 5: Standard Operating Procedures

Chapter 6: Investigations

Chapter 7: Surveillance Training and Education

Chapter 8: Statistical Information and Analysis

Chapter 9: Surveillance in the Future

Section II: Physical Security in Gaming Operations

Chapter 10: The Gaming Security Officer’s Role

Chapter 11: Security Patrols and Assignments in the Gaming Environment

Chapter 12: Alcohol and the Gaming Environment

Chapter 13: Table Game Fills, Credits, Drops, and Money

Chapter 14: Managing and Controlling Incidents

Chapter 15: Removing Undesirables

Chapter 16: Arrests and Detainments

Chapter 17: Theft, Larceny, and Other Property Crimes

Chapter 18: The Major Security Incident

Chapter 19: Training Gaming Security Officers

Chapter 20: Common Casino Scams and Crimes

Chapter 21: Managing Casino Security