For many service users and professionals in the field of social work, shame is an ongoing part of their daily experience. Providing an in-depth examination of the complex phenomena of shame and humiliation, this book sets out key contextual issues and theoretical approaches to comprehend shame and its relevance within social work. It provides a broad understanding of shame, its underlying social and political contexts and its effects on service users and professionals. The book uses innovative international scholarship and includes theoretical considerations, as well as empirical findings within the field of social work. It shows the importance of sensitive, reflective and relationship-oriented practice based on a better understanding of the complexity of shame.

Learning from professional errors in social work is vital for successful reflective practice. This important book presents a theoretical framework that underpins this learning, along with a series of strategies for social workers to use, including creating questions and narratives to enhance learning, assertive techniques for receiving and offering criticism and organisational learning from mistakes.

For many service users and professionals in the field of social work, shame is an ongoing part of their daily experience. Providing an in-depth examination of the complex phenomena of shame and humiliation, this book sets out key contextual issues and theoretical approaches to comprehend shame and its relevance within social work. It provides a broad understanding of shame, its underlying social and political contexts and its effects on service users and professionals. The book uses innovative international scholarship and includes theoretical considerations, as well as empirical findings within the field of social work. It shows the importance of sensitive, reflective and relationship-oriented practice based on a better understanding of the complexity of shame.