Unlike some other reproductions of classic texts (1) We have not used OCR(Optical Character Recognition), as this leads to bad quality books with introduced typos. (2) In books where there are images such as portraits, maps, sketches etc We have endeavoured to keep the quality of these images, so they represent accurately the original artefact. Although occasionally there may be certain imperfections with these old texts, we feel they deserve to be made available for future generations to enjoy.

Start-ups rarely survive their second birthday. Even established firms in the UK and the US average a life of only fifteen years. So how can your company build and sustain success for decades to come? Professor Alex Hill has conducted thirteen years of groundbreaking research into a clutch of organisations that have outperformed their peers for over 100 years - from NASA to the New Zealand All Blacks, from Eton College and the Royal College of Art to the Royal Marines and the Royal Shakespeare Company. And what he has found is that these very different organisations all share remarkably similar strategies when it comes to building and maintaining excellence and success - strategies that frequently fly in the face of conventional business wisdom. Here Professor Hill shares the twelve traits that have set these organisations apart for over a century, from the way they analyse success and failure to their approach to finding the best people and the brightest new ideas. In so doing, he identifies the strategies and habits that you can employ in your company to create a strong and stable core and to ensure the same long-term prosperity. In short, he shows you how to build a promising enterprise into an enduring, great organisation. _____________________________________________ 'An instant classic.' Charles Handy, author of 'The Empty Raincoat' and 'The Second Curve' 'Every CEO should be given a copy with their morning coffee.' Robin Dunbar, Professor of Evolutionary Psychology at the University of Oxford 'If you want to learn what it takes to achieve truly sustainable success in an organisation, then this is a book for you.' Shaun Fitzgerald, OBE, Director of the Centre for Climate Repair at the University of Cambridge

The second edition of this innovative core textbook spans the service and manufacturing sectors, equipping readers to grasp and overcome the core challenges faced in planning, designing and implementing operations. The prestigious and well-respected author team takes a 'tasks and challenges' approach that marries theory to their extensive practical experience of running operations in high-profile business settings while reflecting their clear vision and personal philosophy of operations management. Packed with engaging learning features that truly bring the subject to life, the text provides a concise and real-world orientated look at the key parts of an operations manager's job. This textbook is an ideal course text for undergraduate, postgraduate and MBA students taking a module in operations management or manufacturing/services operations. New to this Edition: - New and greatly expanded coverage of the most relevant contemporary topics in OM, including corporate social responsibility and ethics, lean manufacturing, outsourcing vs. insourcing, and zero hour contracts - Over 30 new and updated cases from a wide range of international companies including Apple, Samsung and Uber - Increased focus on strategy with an expanded emphasis and new dedicated sections on improving operations that place OM firmly at the centre of organizational considerations

Lucrative employment beckons, but they donate their summer vacations to work in developing nations around the world. They work as professional consultants, peers to the top executives in their client organizations, and, for these organizations, the work is critical. The clients receive top-notch professional assistance, and the students have an experience not available in any classroom. They are a new breed of young professional.
I was the same five-foot five-inch girl that arrived on June 5, barring a tan, a birthday, and maybe a few pounds. But I had grown. So tall.
- Hermona Tamrat, Peru 2012
"Do you believe you really made a difference ..." a radio interviewer ... asked me. I responded, "Yes, I do ... but I believe it made more of an impact in my life. It gave me confidence and helped me believe in myself. It helped me believe that I could do something big."
- Adrienne White, Ghana 2008
The volunteering experience has made me realize that, while I may not be able to completely change the world with my actions, I am able to do small things that make a difference. I hope to change the world - one step at a time.
- Yixin Liu, Palau 2009
I think I'll be volunteering for the rest of my life. I guess you can take the girl out of Peace Corps, but you can't take the Peace Corps out of the girl
- Kathryn (Kayt) Dickens, Ghana 2008
I don't take for granted the opportunities I've had in life. I consider myself very fortunate. I benefited from my family, and I am very grateful for the values and culture they passed on to me. So I think that someone like me, privileged to attend some of the best schools in the United States, has an obligation to contribute to the political, social and economic improvement of developing countries in Africa.
- Alimou Bah, Rwanda 2011
Alex Hills is Distinguished Service Professor at Carnegie Mellon University. He has found ways to teach and encourage a new generation of young professionals to help solve problems of poverty, health and other ills that face the world. Working with his colleague, Professor Joseph Mertz, he advises and mentors students serving as consultants in developing nations. Dr. Hills has also written about the early days of Wi-Fi technology in his book Wi-Fi and the Bad Boys of Radio.

At 36,000 feet, Wi-Fi converts our airline seats to remote offices. It lets us read email in airports, watch video in coffee shops, and listen to music at home. Wi-Fi is everywhere. But where did it come from?
Wi-Fi and the Bad Boys of Radio takes us back to when the Internet was first gaining popularity, email took ten minutes to load up, and cell phones were big and unwieldy. But Alex Hills had a vision: people carrying small handheld devices that were always connected. His unwavering purpose was to change the way we use the Internet.
After being a teenage "ham operator" and bringing radio, TV and telephone service to the Eskimos of northern Alaska, Dr. Hills led a small band of innovators to overcome "the bad boys of radio" - the devilishly unpredictable behavior of radio waves - and build the network that would become the forerunner to today's Wi-Fi.
"I know of no one so capable of telling the Wi-Fi story and explaining so clearly how the technology works. Alex Hills is certain to capture the public imagination with this new book."
Jim Geier, Principal Consultant, Wireless-Nets, Ltd. and Wi-Fi author
"Alex Hills has contributed to the developing world and to developing advanced wireless technology at one of the world's most tech-savvy universities. Working on both frontiers, Dr. Hills pioneered wireless Internet and launched a revolution in the way the world communicates. His story of how we "cut the cord" begins in a place where there were no cords to begin with -- remote Alaska."
Mead Treadwell, Lieutenant Governor of Alaska and former Chair, United States Arctic Research Commission
Alex Hills is Distinguished Service Professor of Engineering & Public Policy and Electrical & Computer Engineering at Carnegie Mellon University. Dr. Hills is frequently invited to speak at conventions, conferences, university seminars, corporate training sessions, and community events. His talks, with their vivid stories and clear explanations of technology, have been well-received by audiences throughout the United States and in more than twenty foreign countries. An inventor with eleven patents, Dr. Hills can write and speak in technical jargon. But in his writing, as in his talks, he speaks to everyone -- technical specialists and the public alike. People of all backgrounds have been fascinated by his contributions to Scientific American and IEEE Spectrum magazines -- articles that explain technology in a style that is clear to any reader.

This is a pre-1923 historical reproduction that was curated for quality. Quality assurance was conducted on each of these books in an attempt to remove books with imperfections introduced by the digitization process. Though we have made best efforts - the books may have occasional errors that do not impede the reading experience. We believe this work is culturally important and have elected to bring the book back into print as part of our continuing commitment to the preservation of printed works worldwide.

This new core textbook, underpinned by rigorous academic research and industry best-practice, offers a practical approach designed to provide students with the tools and techniques required to design and develop an operations strategy. Authored by two of the most well-respected authorities in the field, the book’s clear and accessible content explains how operations strategy can create value for an organisation and positively impact on business performance. Case studies with international relevance and which draw on examples from a wide range of industry sectors help students to link theory and practice, develop analytical and problem-solving skills, and gain an understanding of operations strategy in the real world. This textbook caters primarily for MBA students studying modules in Operations Strategy or Operations Management, and is also suited to postgraduate students studying Operations Strategy on specialist courses such as Operations and Supply Chain Management or Logistics and Operations Management. In addition, this is an important text for final year level undergraduate students studying Operations Strategy or Strategic Operations Management.

This book provides an original and highly recommended refocusing of manufacturing strategy, written by internationally recognized experts.It is written by the leading international figure in the field of manufacturing strategy. It is thoroughly updated with new case studies and material on the latest thinking in the field. It provides a wide-ranging, comprehensive study invaluable to students and practitioners alike. Hill's holistic approach describes how companies can effect strategy from the floor up. It features an improved text design and pedagogy, instantly accessible.In many industrial companies, strategic developments are predominantly based on corporate marketing decisions with manufacturing being forced to react to these at the back end of process. In Manufacturing Strategy, Terry Hill demonstrates how decisions over manufacturing should form part of the strategic direction of the company as a whole.