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Traditionally, performance metrics and data have been used to hold
organizations accountable. But public service provision is not
merely hierarchical anymore. Increasingly, we see partnerships
among government agencies, private or nonprofit organizations, and
civil society groups. Such collaborations may also use goals,
measures, and data to manage group efforts, however, the
application of performance practices here will likely follow a
different logic. This Element introduces the concepts of "shared
measures" and "collective data use" to add collaborative,
relational elements to existing performance management theory. It
draws on a case study of collaboratives in North Carolina that were
established to develop community responses to the opioid epidemic.
To explain the use of shared performance measures and data within
these collaboratives, this Element studies the role of factors such
as group composition, participatory structures, social
relationships, distributed leadership, group culture, and value
congruence.
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