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This book examines the role of bureaucracy in modern
technologically advanced societies, the traditional models of
governance, and the potential of information technology to
fundamentally change and improve governance. In the area of
public-domain governance, information and communication
technologies (ICTs) have empowered public agencies to improve their
activities and to strengthen the efficiency of their operations.
Technology has enabled optimized transfer of knowledge and
information between government agencies, more efficient supervision
and control of relationships with citizens, and higher efficiency
in law enforcement through better access to information. Throughout
the last decades, technology has been used to strengthen the role
of state bureaucracies and the relationship between the civil
service and the citizens. We have witnessed the transformative
powers of ICTs in private-sector enterprises in well-structured
technological landscapes, which has produced new ecosystems
comprised of software developers, providers, and consumers who
provide and consume new products and services in ecosystems that
are based on clear technological standards and shared modular
generic artefacts, which allow for distributed peer production.
ICTs will shape cultural and civic discourse and create products,
services and tools, relying on the open toolsets, technologies and
exchange of knowledge between peers. This book will be of
particular interest to government CIOs, IT/IS managers,
researchers, students, and practitioners in technical sciences,
public administration, business management, public policy and IS
management.
This book examines the role of bureaucracy in modern
technologically advanced societies, the traditional models of
governance, and the potential of information technology to
fundamentally change and improve governance. In the area of
public-domain governance, information and communication
technologies (ICTs) have empowered public agencies to improve their
activities and to strengthen the efficiency of their operations.
Technology has enabled optimized transfer of knowledge and
information between government agencies, more efficient supervision
and control of relationships with citizens, and higher efficiency
in law enforcement through better access to information. Throughout
the last decades, technology has been used to strengthen the role
of state bureaucracies and the relationship between the civil
service and the citizens. We have witnessed the transformative
powers of ICTs in private-sector enterprises in well-structured
technological landscapes, which has produced new ecosystems
comprised of software developers, providers, and consumers who
provide and consume new products and services in ecosystems that
are based on clear technological standards and shared modular
generic artefacts, which allow for distributed peer production.
ICTs will shape cultural and civic discourse and create products,
services and tools, relying on the open toolsets, technologies and
exchange of knowledge between peers. This book will be of
particular interest to government CIOs, IT/IS managers,
researchers, students, and practitioners in technical sciences,
public administration, business management, public policy and IS
management.
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