From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it's for a new consumer service or an enterprise efficiency product.Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn't in real-world bot examples, and provides practical design patterns for your bot-building toolbox. You'll learn how to use an effective onboarding process, outline different flows, define a bot personality, and choose the right balance of rich control and text.Explore different bot use-cases and design best practicesUnderstand bot anatomy-such as brand and personality, conversations, advanced UI controls-and their associated design patternsLearn steps for building a Facebook Messenger consumer bot and a Slack business botExplore the lessons learned and shared experiences of designers and entrepreneurs who have built botsDesign and prototype your first bot, and experiment with user feedback

Designing an API is complicated to begin with, but evolving your API design over time makes the process even more difficult. There are several books on the topic, but none that guide you through key decisions for designing and building APIs for specific audiences and types of products. Well, until now, that is. Using case studies from companies such as Slack, Stripe, Facebook, and Github, this practical guide shows you how to navigate complex decisions when building, scaling, and evolving your own APIs. You'll learn best practices for designing APIs that developers will love, and discover how to evolve your APIs as your product grows. Developers, architects, tech leads, product managers, and engineering managers will: Examine strategies to expose data through web APIs, using webhooks, websockets, and HTTP Learn how to evolve APIs while keeping them consistent Be able to scale APIs with pagination and rate limiting Handle security, performance, monitoring, and testing Build a thriving ecosystem around your API