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Scholars and practitioners of public management have stressed the
importance of such varied concepts as efficiency, process, systems
and capacity as key to running effective government programmes.
While acknowledging the usefulness of each of these criteria, the
authors of this book argue that one quality above all is crucial to
the overall performance of government: effective management.
Examining government performance at the federal, state and local
levels, the authors present analyses of public management systems
in all 50 US states, the 35 largest cities, 40 large counties and a
number of federal agencies. They examine systems for financial
management, human resources management, information technology
management, capital management and systems for managing results.
While acknowledging the political context of all public
administration systems, they argue that effective management of
these systems nevertheless provides the key to good government
performance.
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