The essential guide for when (and how best) to use virtual communication tools, from video to instant messaging and everything in between.

Award-winning professor, management consultant, and virtual communications expert Andrew Brodsky is here to tell you that, yes, that meeting could have been an email. And that email? Maybe it should have been a voice note (really!). And your camera—it’s okay to turn it off; sometimes it’s even better.

If you’re crushed under the weight of your inbox or exhausted from back-to-back-to-back video calls, then Ping is here to help workers at all levels and of all stripes—remote, hybrid, and in person—who use communication technologies as part of their jobs. Split into three parts, this book tackles the core components of how to better navigate communication challenges and technology in contemporary workplaces.

Brodsky addresses critical topics such as:

• When to choose an email, instant message, or video call
• How to make better virtual first impressions
• Methods for optimizing communication productivity
• How to build strong relationships at a distance
• Ways to win negotiations and solve conflicts from behind a screen

With enlightening stories, interviews with top business leaders, and Brodsky’s cutting-edge social science research on virtual communication tools, Ping is the necessary playbook for mastering virtual communication to increase productivity, gain influence, and deepen connections.

The essential guide for when (and how best) to use virtual communication tools, from video to instant messaging and everything in between.

Andrew Brodsky is here to explain that, yes, that meeting could have been an email. And that email? Maybe it should have been a voice memo. Your camera? It’s okay to turn it off, sometimes even better.

Many of us give far too little thought to our virtual communication, and end up feeling isolated, overlooked and burnt out. Ping distils Brodsky’s cutting-edge social science research on remote communication tools. He helps us understand:

• How we can interact most productively and authentically
• How we can build relationships at a distance
• The rules for making an impact online
• How we can increase inclusion and reduce conflict