Criminal Capital explores the relationship between neoliberalism, criminality and the reshaping of class in modern India. It discusses how the political vocabularies of urban industrial workers reflect the processes by which power is distributed across the region. Based upon field research among a 'casualised' workforce in the industrial city of Jamshedpur, the book examines the links between the decline of employment security, and criminality in trade unions, corporations and the state. The volume compares popular discourses of corruption against the ethnography of local labour politics, business enterprise and debt collection, and shows how corruption and criminality consolidate class power in industrial environments. Using an interdisciplinary ethnographic approach, this study interrogates the relationship between capitalism, corruption, violence and labour politics in contemporary Indian society. An important intervention in the study of Indian political economy, this work will be of interest to scholars and researchers of Indian politics, social anthropology, economics, labour relations and criminology.

Criminal Capital explores the relationship between neoliberalism, criminality and the reshaping of class in modern India. It discusses how the political vocabularies of urban industrial workers reflect the processes by which power is distributed across the region. Based upon field research among a 'casualised' workforce in the industrial city of Jamshedpur, the book examines the links between the decline of employment security, and criminality in trade unions, corporations and the state. The volume compares popular discourses of corruption against the ethnography of local labour politics, business enterprise and debt collection, and shows how corruption and criminality consolidate class power in industrial environments. Using an interdisciplinary ethnographic approach, this study interrogates the relationship between capitalism, corruption, violence and labour politics in contemporary Indian society. An important intervention in the study of Indian political economy, this work will be of interest to scholars and researchers of Indian politics, social anthropology, economics, labour relations and criminology.

What happens to people, places and objects that do not fit the ordering regimes and progressive narratives of modernity? Conventional understandings imply that progress leaves such things behind, and excludes them as though they were valueless waste. This volume uses the concept of indeterminacy to explore how conditions of exclusion and abandonment may give rise to new values, as well as to states of despair and alienation. Drawing upon ethnographic research about a wide variety of contexts, the chapters here explore how indeterminacy is created and experienced in relationship to projects of classification and progress.

What happens to people, places and objects that do not fit the ordering regimes and progressive narratives of modernity? Conventional understandings imply that progress leaves such things behind, and excludes them as though they were valueless waste. This volume uses the concept of indeterminacy to explore how conditions of exclusion and abandonment may give rise to new values, as well as to states of despair and alienation. Drawing upon ethnographic research about a wide variety of contexts, the chapters here explore how indeterminacy is created and experienced in relationship to projects of classification and progress.

Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fieldssuch as management, economics, leadership, and psychologyand connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book's broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals. What you'll learn This book delivers short and concise advice with actual examples that readers can use immediately to improve their technical support career. Who this book is for

This book is for technical support managers and staff. Table of Contents Your Work Ethic Intricacies of the Field Your Work Practices The Technical Support Group The Technical Support Colleague Leadership in Support Support Roles and Behaviors Structures and Tiers Process and Practice Customer Service Communications Perspectives