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More than 15 million people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Supported by more than one hundred case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish the client advisor -- an irreplaceable resource -- from the expert for hire -- a tradable commodity.
Portraits of history's most famously successful advisors, including Machiavelli, Sir Thomas More, and J. P. Morgan, underscore these timeless qualities that modern professionals need to develop to excel in today's competitive environment.
Corporate clients are demanding more value from their external advisors, and consolidating their business around a smaller number of firms. These trends are forcing a variety of service providers--from consulting firms to large banks--to confront a series of difficult challenges: How do we create an 'all-for-one, one-for-all' culture in which the whole is greater than the sum-of-the-parts and we succeed in leveraging our global network to deliver value to clients?" How do we mobilize the right people, resources, and ideas--across a multitude of organizational and geographic boundaries--into each and every client relationship?" How do we evolve from a trusted advisor to a "trusted partner" and build multi-year, institutional relationships? "All for One" answers these questions with an innovative and comprehensive model for developing enduring, institutional client relationships--what Andrew Sobel refers to as Level 6 Trusted Client Partnerships. It offers readers ten specific strategies that are thoroughly supported by case studies, best practices from leading firms, and implementation tools. The individual professional is principally responsible for five of these strategies, while the firm--the institution--must support and drive the other five. When you successfully execute against all ten of these building blocks, you develop long-term, professional-client partnerships that provide great value to the client and high levels of personal satisfaction and profitability for the service provider.
Vigorous debates swirl around issues of globalization, as global political economic relations in a nation-state system are complex and incompletely understood phenomena. The experiences of the late 1800's and first half of the twentieth century suggest that globalization requires nurturing to ensure that societies garner the advantages offered by globalization and manage the risks and fears unleashed by such dramatic transformation in social affairs. Featuring contributions by experts from a variety of disciplinary backgrounds including economics, political science and law, this edited volume offers a timely examination of the complexities surrounding modern globalization. Through discussion and evaluation of the problems associated with immigration, social welfare and income inequality, and global governance the book offers a significant contribution to the continuing globalization debate. Providing both an overview of the debate and detailed discussion of specific examples, Challenges of Globalization will be of great interest to scholars of international political economy, international relations and globalization studies.
Vigorous debates swirl around issues of globalization, as global political economic relations in a nation-state system are complex and incompletely understood phenomena. The experiences of the late 1800's and first half of the twentieth century suggest that globalization requires nurturing to ensure that societies garner the advantages offered by globalization and manage the risks and fears unleashed by such dramatic transformation in social affairs. Featuring contributions by experts from a variety of disciplinary backgrounds including economics, political science and law, this edited volume offers a timely examination of the complexities surrounding modern globalization. Through discussion and evaluation of the problems associated with immigration, social welfare and income inequality, and global governance the book offers a significant contribution to the continuing globalization debate. Providing both an overview of the debate and detailed discussion of specific examples, Challenges of Globalization will be of great interest to scholars of international political economy, international relations and globalization studies.
World-renowned client relationship authority shows you how to dramatically grow your business by mastering fourteen critical client development challenges Andrew Sobel, author of the international bestsellers Clients for Life and Power Questions, offers a proven,100-day plan for conquering 14 tough client development challenges and growing your client base in any market conditions. He's encapsulated 25 years of unique research, including personal interviews with over 8000 top executives and successful rainmakers, into a practical roadmap for winning more new clients and growing your existing relationships. You'll learn specific strategies to move confidently and predictably from a first meeting to a signed contract, and discover the agenda-setting techniques that create a steady stream of sole-source business. You'll master the art of reframing client requests, leading to broader, higher-impact engagements. You'll dramatically sharpen your ability to ask the powerful questions that can transform your client relationships. And, you'll learn to develop advisory relationships with influential C-suite executives. Andrew illustrates each weekly challenge with real-life examples drawn from thousands of executive meetings. He shares success strategies from having grown and led three highly successful professional service businesses. Andrew has taught these strategies to over 50,000 professionals around the world, and they're now available to you in this highly readable, portable masterclass. Whether you are early in your career and need a comprehensive guide to grow your client base from the ground up or are a seasoned practitioner who wants to accelerate your business growth, It Starts With Clients will take you to the next level.
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