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Modern library services can be incredibly complex. Much more so
than their forebears, modern librarians must grapple daily with
questions of how best to implement innovative new services, while
also maintaining and updating the old. The efforts undertaken are
immense, but how best to evaluate their success? In this
groundbreaking new book from Routledge, library practitioners,
anthropologists, and design experts combine to advocate a new focus
on User Experience (or 'UX') research methods. Through a
combination of theoretical discussion and applied case studies,
they argue that this ethnographic and human-centred design approach
enables library professionals to gather rich evidence-based
insights into what is really going on in their libraries, allowing
them to look beyond what library users say they do to what they
actually do. Edited by the team behind the international UX in
Libraries conference, User Experience in Libraries will ignite new
interest in a rapidly emerging and game-changing area of research.
Clearly written and passionately argued, it is essential reading
for all library professionals and students of Library and
Information Science. It will also be welcomed by anthropologists
and design professionals working in related fields.
In an economic climate where cuts are becoming the norm, a boutique
library service may seem a contradiction. In some academic
libraries the trend is still towards centralisation programmes or
offering generic services. However, the student as the customer now
has an even greater vested interest in the learning process as
their financial commitment increases and they are demanding better
services. Personalised library services are tailored with a
specific clientele in mind and will provide the enhanced service
demanded by today's students. These services need not cost more
money; but they do require inventive and customer-facing staff.
They celebrate and promote collaborative ventures along with
excellent communication and marketing. This book unpacks the
boutique model and is full of practical advice, supported by a
unique set of case studies reflecting international practice
including Australian, American and Russian and UK library services.
Modern library services can be incredibly complex. Much more so
than their forebears, modern librarians must grapple daily with
questions of how best to implement innovative new services, while
also maintaining and updating the old. The efforts undertaken are
immense, but how best to evaluate their success? In this
groundbreaking new book from Routledge, library practitioners,
anthropologists, and design experts combine to advocate a new focus
on User Experience (or 'UX') research methods. Through a
combination of theoretical discussion and applied case studies,
they argue that this ethnographic and human-centred design approach
enables library professionals to gather rich evidence-based
insights into what is really going on in their libraries, allowing
them to look beyond what library users say they do to what they
actually do. Edited by the team behind the international UX in
Libraries conference, User Experience in Libraries will ignite new
interest in a rapidly emerging and game-changing area of research.
Clearly written and passionately argued, it is essential reading
for all library professionals and students of Library and
Information Science. It will also be welcomed by anthropologists
and design professionals working in related fields.
In an economic climate where cuts are becoming the norm, a boutique
library service may seem a contradiction. In some academic
libraries the trend is still towards centralisation programmes or
offering generic services. However, the student as the customer now
has an even greater vested interest in the learning process as
their financial commitment increases and they are demanding better
services. Personalised library services are tailored with a
specific clientele in mind and will provide the enhanced service
demanded by today's students. These services need not cost more
money; but they do require inventive and customer-facing staff.
They celebrate and promote collaborative ventures along with
excellent communication and marketing. This book unpacks the
boutique model and is full of practical advice, supported by a
unique set of case studies reflecting international practice
including Australian, American and Russian and UK library services.
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