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This practical, how-to book clearly and succinctly takes the reader
through six proven "success steps" for implementing lean in any
healthcare environment: 1. Create physician flow 2. Support
physician value-added time 3. Visually communicate patient status
4. Standardize everyone's work 5. Lay out the clinic for minimal
motion 6. Change the care delivery model Why go through such a
transformation? Because it works. Tell a doctor that he can see the
same number of patients, offering the same high quality and
personal care, and have an extra 90 minutes at the end of his
clinic day -- and that means something. Tell the staff that they
can look forward to actually ending on time, with satisfied
patients, no backlog, and having focused their attention completely
on quality patient care -- and they will listen. These Lean
principles and success steps work in clinics ranging from
orthopedics to neurology to cardiac care -- the specialty doesn't
matter. They work in small practices and large hospital settings.
Lean methodology provides the tools to address the frustrations
patients and doctors alike experience in the clinic process.
Included throughout the book is a case study showing the lean
transformation undertaken at the Orthopedic Center at Children's
Hospital of Wisconsin, with numerous quotes and insights from those
actually involved. This transformation resulted in patient wait
times being reduced by more than 70 percent, the clinic being able
to see 25 percent more patients in less space, patient satisfaction
scores sometimes reaching 100 percent, and staff satisfaction
scores improving by more than 25 percent.
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