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This volume is based on the author's experiences as a chief
executive officer (CEO) at the Bank of Baroda and his research
findings of almost five decades (mid-1950s to 2000) on several
CEO's strategies in industrial relations (IR) across organizations.
The study underlines the need for an effective integration of
industrial relations and human resource (HR) development to achieve
positive business outcomes. Using personal interviews and archival
material, Khandelwal examines the evolution of IR strategies in the
context of changing environmental and organizational factors and
its impact on the relations between the management and trade unions
within the bank over an extended period of time. He submits it is
crucial that employees are engaged and formal institutional
mechanisms instituted to deal with the concerns of employees as
well as of trade unions as a whole in order to transform the
paradigm of employee relations from a narrow, union-focused
perspective to a broader approach of empowering operating managers.
Such a paradigm shift could, this work asserts, pave the way for
significant changes, such as the introduction of new technology,
customer-centric initiatives, new HR initiatives and rebranding
with dramatic business outcomes within a short period of time.
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