Can we move beyond borders that divide us without losing our identity? Over the past decade, the yearning for rootedness, for being part of a story bigger than oneself, has flared up as a cultural force to be reckoned with. There's much to affirm in this desire to belong to a people. That means pride in all that is admirable in the nation to which we belong - and repentance for its historic sins. A focus on national identity, of course, can lead to darker places. The new nationalists, who in Western countries often appeal to the memory of a Christian past, applaud when governments fortify borders to keep out people who are fleeing for their lives. (Needless to say, such actions are contrary to the Christian faith.) Is our yearning for roots doomed to lead to a heartless politics of exclusion? Does maintaining group or national identity require borders guarded with lethal violence? The answer isn't artificial schemes for universal brotherhood, such as a universal language. Our differences are what make a community human. Might the true ground for community lie deeper even than shared nationality or language? After all, the biblical vision of humankind's ultimate future has "every tribe and language and people and nation" coming together - beyond all borders but still as themselves. In this issue: - Santiago Ramos describes a double homelessness immigrant children experience as outsiders in both countries. - Ashley Lucas profiles a Black Panther imprisoned for life and looks at the impact on his family. - Simeon Wiehler helps a museum repatriate a thousand human skulls collected by a colonialist. - Yaniv Sagee calls Zionism back to its founding vision of a shared society with Palestinians. - Stephanie Saldana finds the lost legendary chocolates of Damascus being crafted in Texas. - Edwidge Danticat says storytelling builds a home that no physical separation can take away. - Phographer River Claure reimagines Saint-Exupery's Le Petit Prince as an Aymara fairy tale. - Ann Thomas tells of liminal experiences while helping families choose a cemetery plot. - Russell Moore challenges the church to reclaim its integrity and staunch an exodus. You'll also find: - Prize-winning poems by Mhairi Owens, Susan de Sola, and Forester McClatchey - A profile of Japanese peacemaker Toyohiko Kagawa - Reviews of Fredrik deBoer's The Cult of Smart, Anna Neima's The Utopians, and Amor Towles's The Lincoln Highway - Insights on following Jesus from E. Stanley Jones, Barbara Brown Taylor, Teresa of Avila, Oscar Romero, Martin Luther King Jr., Eberhard Arnold, Leonardo Boff, Meister Eckhart, C. S. Lewis, Hermas, and Dietrich Bonhoeffer Plough Quarterly features stories, ideas, and culture for people eager to put their faith into action. Each issue brings you in-depth articles, interviews, poetry, book reviews, and art to help you put Jesus' message into practice and find common cause with others.

How do children learn to spell and what kinds of teaching support them most effectively?

Based on a three-year longitudinal study of children's spelling in different primary classrooms, Olivia O'Sullivan, Assistant Director of the Centre for Literacy in Primary Education and Anne Thomas, the former Inset Director of the Centre for Literacy in Primary Education, pose a number of important questions:

• what kinds of knowledge are involved in spelling?
• what are the links between learning to read and learning to spell?
• what kinds of systematic teaching and interventions make a difference to children's progress?

Packed with case studies, photographs and examples of children's work, this unique book sets out the most effective approaches to spelling and provides teachers with a broad set of principles on which to base their teaching. This is an invaluable resource for any teacher or trainee teacher wishing to raise standards in spelling in their classroom.

Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling "Knock Your Socks Off Service(R)" series, "101 Activities for Delivering Knock Your Socks Off Service" provides readers with the practical tools and cost-effective training required to help meet their customers' needs. Taking the unique position of seeing things from the customer's perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service, and helps them create an action plan for improvement. Written in the same accessible and humorous style that made "Delivering Knock Your Socks Off Service" so popular, this companion guide covers such topics as: - how to say no - empathy vs. sympathy - service recovery - listening - email - telephone skills - customers from hell - winning words and soothing phrases - anticipating customer needs - building reliability - customer feedback - keeping a stress log - and more These simple but effective activities take only minutes, but deliver truly powerful, lasting results.

In this mesmerizing drama, one life-altering event catapults a family into turmoil, revealing secrets that may leave them fractured forever...or bind them together tighter than ever before. From the outside, the Davenports look like any other family living a completely ordinary life-until that devastating day when five-year-old Jonah is killed, and the family is torn apart. As the fury of guilt engulfs them, the Davenports slowly start to unravel, one by one. Losing her son forces Rachel to withdraw into a frayed, fuzzy reality. Her husband, Sam, tries to remain stoic, but he's consumed by regret with the choices he's made. Eden mourns her brother, while desperately fighting to regain a sense of normalcy. And Aunt Ruth, Rachel's sister, works too hard to care for the family, even as her own personal issues haunt her. Told from multiple points of view-including Jonah's-the family struggles to cope with unthinkable loss. But as they face their own dark secrets about that terrible day, they have a choice: to be swallowed up in sadness forever, or begin the raw, arduous ascent back to living.